Open to opportunities

Ashley Chavis

@ashleychavis

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Detail-oriented IT Support Specialist who resolves technical issues and delivers high-volume customer service remotely.

Zimbabwe

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What I'm looking for

I’m looking for a remote IT support/help-desk role where I can troubleshoot Windows and Microsoft Office 365, resolve tickets quickly, and support enterprise users while improving service quality and operational efficiency.

I’m a detail-oriented IT Support Specialist with extensive help desk experience, troubleshooting, and high-volume call support (30–50 calls daily). I focus on resolving technical issues efficiently, providing clear user guidance, and keeping service delivery smooth through consistent ticket handling.

In my recent remote Tier 1 role, I troubleshot devices and system issues for employees, managed and resolved service tickets, and escalated complex problems to the right teams. I also supported user guidance and training, helping enterprise users move past issues quickly and confidently.

Earlier, I led a Windows 7 to Windows 10 migration project, installing and configuring systems and medical software while ensuring HIPAA compliance and IT standards. I bring a strong customer service foundation, including conflict resolution, account and system configuration, device/network support, and team leadership—so I can deliver both technical accuracy and dependable service.

Experience

Work history, roles, and key accomplishments

Tier 1 IT Specialist

United States Postal Service

Mar 2022 - Jul 2024 (2 years 4 months)

Provided remote Tier 1 technical support handling 30–50 calls daily and resolved device/system issues for enterprise employees. Managed and escalated service tickets and guided users through troubleshooting with efficient resolution.

Help Desk Support Technical Troubleshooting Remote Support User Training Technical Escalation Call Center Operations

Customer Service Representative

Tennessee Department of Labor

Mar 2021 - Oct 2021 (7 months)

Managed 30–50 high-volume inbound calls daily, processing unemployment claims and resolving claimant issues. Supported documentation and case updates and escalated problems to ensure timely resolution.

Customer Service Case Management Documentation Conflict Resolution Remote Support

IT Project Coordinator

Sinai/Connection Health Systems

Feb 2020 - May 2020 (3 months)

Led a Windows 7 to Windows 10 migration project by installing and configuring systems and medical software. Delivered IT support across hospital locations while ensuring HIPAA compliance and adherence to IT standards.

Windows 7 To Windows 10 Migration Installation System Configuration Software support HIPAA compliance

IT Support & Customer Service

Union Memorial Hospital

Nov 2017 - Feb 2020 (2 years 3 months)

Installed and configured desktops, printers, and systems while managing help desk tickets and resolving technical issues. Supported network diagnostics and system upgrades, providing both remote and on-site IT assistance.

Help Desk Support Technical Troubleshooting Remote IT Support System Configuration