Open to opportunities

Ismael Ferrer

@ismaelferrer

Message

Reliable customer service specialist transitioning from logistics with strong communication and technical adaptability.

United States

Message

What I'm looking for

I am looking for a remote customer-service or support role that values patience, clear communication, technical adaptability, and offers opportunities for growth and stability.

I am a dedicated professional with 5+ years of combined experience in logistics, construction, and memorial design, focused on dependable execution and continuous improvement.

At Amazon I served as a Fulfillment & Delivery Associate and Associate Ambassador, where I trained and mentored new hires, resolved workflow and equipment issues, and consistently exceeded accuracy and speed goals in high-volume operations.

In field roles I supported construction and landscaping projects and assisted with monument engraving and design, developing attention to detail, empathy with clients, and hands-on technical skills using computer-based templates and precision tools.

I am seeking a remote customer service or support specialist role where I can apply strong communication, problem-solving, and technical adaptability in a calm, focused environment while pursuing growth and stability.

Experience

Work history, roles, and key accomplishments

Current

Fulfillment & Delivery Associate

Current

Amazon

Sep 2020 - Present (5 years 1 month)

Trained and mentored new associates as an Associate Ambassador and consistently exceeded accuracy and speed goals in high-volume fulfillment and delivery operations, improving onboarding and maintaining production standards.

order fulfillment Onboarding Inventory Management Safety Compliance Process Improvement Data Entry Team Collaboration

Monument Design Assistant

Monument Design

Jan 2023 - May 2023 (4 months)

Assisted in engraving and design layout of custom headstones using computer templates and precision tools, ensuring detail accuracy and delivering empathetic client service during sensitive projects.

Engraving Layout Templates Tooling Quality Control Client Communication Attention To Detail

Construction & Landscaping Laborer

Construction & Landscaping

Mar 2021 - Aug 2022 (1 year 5 months)

Supported residential and commercial builds performing framing, concrete work, site prep and landscaping tasks, maintaining punctuality, safety, and consistent productivity in physically demanding roles.

Site Preparation Landscaping Safety Compliance Time Management