Ismael Ferrer
@ismaelferrer
Reliable customer service specialist transitioning from logistics with strong communication and technical adaptability.
What I'm looking for
I am a dedicated professional with 5+ years of combined experience in logistics, construction, and memorial design, focused on dependable execution and continuous improvement.
At Amazon I served as a Fulfillment & Delivery Associate and Associate Ambassador, where I trained and mentored new hires, resolved workflow and equipment issues, and consistently exceeded accuracy and speed goals in high-volume operations.
In field roles I supported construction and landscaping projects and assisted with monument engraving and design, developing attention to detail, empathy with clients, and hands-on technical skills using computer-based templates and precision tools.
I am seeking a remote customer service or support specialist role where I can apply strong communication, problem-solving, and technical adaptability in a calm, focused environment while pursuing growth and stability.
Experience
Work history, roles, and key accomplishments
Trained and mentored new associates as an Associate Ambassador and consistently exceeded accuracy and speed goals in high-volume fulfillment and delivery operations, improving onboarding and maintaining production standards.
Monument Design Assistant
Monument Design
Jan 2023 - May 2023 (4 months)
Assisted in engraving and design layout of custom headstones using computer templates and precision tools, ensuring detail accuracy and delivering empathetic client service during sensitive projects.
Construction & Landscaping Laborer
Construction & Landscaping
Mar 2021 - Aug 2022 (1 year 5 months)
Supported residential and commercial builds performing framing, concrete work, site prep and landscaping tasks, maintaining punctuality, safety, and consistent productivity in physically demanding roles.
Education
Degrees, certifications, and relevant coursework
Career Preparation Skills Certificate
Certificate, Career Preparation / Customer Service
Completed informal career preparation training and ongoing self-study in customer-service systems and remote communication software.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Ismael?
You can contact Ismael and 90k+ other talented remote workers on Himalayas.
Message IsmaelFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
