Open to opportunities

Islamiyat Jimoh

@islamiyatjimoh

Message

I coordinate operations, administrative support, and responsive customer service.

Nigeria

Message

What I'm looking for

I'm looking for remote or on-site administrative, virtual assistance, customer support, or operations coordination roles where I can improve service delivery, manage schedules and records, and support smooth daily operations.

I'm currently supporting customers and internal operations at HMK Consulting, handling phone, email, and chat enquiries while maintaining accurate records, schedules, and communications.

Across Women’s Health Centre and JMD Salon & Spa, I've managed office operations, confidential documentation, appointments, staff schedules, inventory, and front-desk service. At JMD Salon & Spa, I improved customer satisfaction by 25% through efficient scheduling and responsive client communication.

I've also supported retail customers at Crown Sally Beauty World, resolving complaints, maintaining customer and inventory records, and building relationships that encouraged repeat business. As a freelance makeup artist, I independently managed consultations, appointments, communication, and business records.

I bring more than five years of experience across administrative support, customer service, and operations, including volunteer work with the Drug Resistant Tuberculosis Initiative. I'm focused on keeping work organized, customers supported, and daily operations running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Administrative Support Officer

Current

HMK Consulting

Jan 2024 - Present (2 years 9 months)

Delivered customer support via phone, email, and chat, resolving enquiries and maintaining accurate records. Coordinated administrative tasks and collaborated with cross-functional teams to ensure timely issue resolution.

Customer Support Email Management Live Chat Record keeping Administrative Support Team Coordination Time Management Problem Solving

Administrative Assistant

Women's Health Centre

Jan 2023 - Jan 2025 (2 years)

Supported daily administrative and office operations, managed filing systems and confidential records, and coordinated office supplies and inventory. Assisted with staff scheduling and workflow coordination.

Administrative Support Filing System Documentation Inventory Management Staff Scheduling Workflow Coordination Microsoft Office Google Workspace

Customer Service Representative

Crown Sally Beauty World

Jan 2022 - Jan 2024 (2 years)

Assisted customers with product enquiries and recommendations, resolved complaints professionally, and maintained customer and inventory records. Supported daily retail operations and built lasting customer relationships that contributed to repeat business.

Customer Service Complaint Resolution Product Knowledge Inventory Management Retail Operations Relationship Building Communication Skills

Professional Makeup Artist

Freelance

Jan 2019 - Jan 2024 (5 years)

Managed client appointments and consultations independently, delivering personalized beauty services while maintaining high customer satisfaction. Built strong client relationships that generated repeat and referral business.

Client Management Appointment Scheduling Customer Satisfaction Communication Skills Business Records Time Management

Administrative Assistant / Front Desk Coordinator

JMD Salon & Spa

Jan 2020 - Jan 2023 (3 years)

Managed appointments, calendars, and daily client scheduling, serving as the first point of contact. Coordinated staff schedules, maintained client records, and improved customer satisfaction by 25% through efficient scheduling and responsive communication.

Appointment Scheduling Calendar Management Customer Service Client Records Billing Support Inventory Management Staff Coordination Communication Skills

Volunteer Administrative Assistant

Drug Resistant Tuberculosis (DRTB) Initiative

Jan 2018 - Jan 2020 (2 years)

Supported administrative and customer-facing activities, assisted with data entry and record management, and coordinated meetings and administrative tasks. Strengthened organizational and communication processes.

Data Entry Documentation Records Management Meeting Coordination Administrative Support Communication Skills Organization