Open to opportunities

Bisi Ola

@bisiola

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Proactive Virtual Assistant with over 3 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values organization and communication, offering opportunities for growth and development.

I am a proactive and highly organized Virtual Assistant with over 3 years of experience in administrative support, customer service, and front-office operations. My background also includes over 10 years of managing a successful beauty business. I am known for my strong multitasking abilities, effective communication skills, and digital organization expertise.

In my role as a Makeup Studio Owner and Manager, I have overseen daily business operations, including client scheduling and online customer support. I have successfully managed content creation and engagement across social media platforms, ensuring effective communication with clients and vendors. My commitment to professionalism and confidentiality has allowed me to deliver top-notch service consistently.

With a solid foundation in customer service, I have also worked as a Customer Service Representative and Internet Banking Ambassador, where I assisted clients with mobile banking onboarding and promoted e-banking solutions. I am equipped to provide remote support in scheduling, email handling, customer engagement, and online research, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Makeup Studio Owner & Manager

Current

Self-Employed

Jan 2016 - Present (9 years 6 months)

Oversaw daily business operations including client scheduling and online customer support. Managed content creation and engagement across social platforms, handling vendor communication, supply management, and staff coordination.

Scheduling Customer Support Content Creation Social Media Management Client Management

Customer Service Rep / Internet Banking Ambassador

Guaranty Trust Bank

Jan 2018 - Dec 2019 (1 year 11 months)

Assisted clients with mobile banking onboarding and technical issues. Promoted e-banking solutions and ensured customer satisfaction.

Technical Support Customer Satisfaction Problem Solving Communication Digital Banking Customer Service

Front Desk Officer

Fortis Tv

Aug 2010 - Dec 2012 (2 years 4 months)

Delivered excellent first-point-of-contact service to clients. Supported administrative tasks such as data entry, printing, and internal communication.

Administrative Support Data Entry Printing Internal Communications Record keeping

Front Desk Officer

Bbidder Consult

May 2008 - Apr 2009 (11 months)

Managed front-office tasks including client check-ins, call handling, and appointment bookings. Maintained schedules, records, and staff communications.

Scheduling Record Maintenance Administrative Support Customer Service

Education

Degrees, certifications, and relevant coursework

University of Ibadan

Diploma, Industrial Relations and Trade Unionism

Completed a diploma program focusing on Industrial Relations and Trade Unionism. Gained knowledge in labor relations, human resources, and organizational behavior.