Open to opportunities

Isioma Ejiofor

@isiomaejiofor

Message

I resolve complex customer and employee support issues while improving processes, satisfaction, and retention.

Nigeria

Message

What I'm looking for

I'm looking for a global remote support role where I can resolve complex customer issues, improve service processes, maintain strong SLAs, and help customers reach positive outcomes.

At Metwest Steel, I manage high-volume employee support tickets, payroll and benefits escalations, HRMS records, onboarding, and policy documentation that improves self-service resolution. I also provide white-glove support for expatriate staff, including travel logistics, documentation, and renewals.

Across more than seven years in HR administration and support, I've maintained accurate payroll for 400+ staff, reduced time-to-hire by 33%, and increased employee satisfaction by 25% through clearer communication and responsive problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Human Resources and Administration

Current

Metwest Steel Ltd

Jun 2022 - Present (4 years 3 months)

Managed high-volume internal support tickets and developed structured onboarding programs. Maintained accurate employee records and ensured compliance with zero errors.

Customer Support Ticket Management Onboarding Policy Documentation Compliance Payroll Benefits Administration Cross Functional Collaboration

Executive Assistant and HR Support

Eastern Metals Ltd

Aug 2018 - Sep 2019 (1 year 1 month)

Served as first point of contact for 400+ staff and executive guests, managing front-desk operations. Processed payroll for 400+ employees with 100% accuracy.

Customer Support Front Desk Operations Payroll Processing Record keeping Case Management Compliance