Annabelle victor

I’m a dedicated, versatile professional combining customer support, human resources, and business administration to drive smoother operations and better experiences. I’m known for discretion, strong communication, and improving internal processes while keeping service quality high.

As a Business Executive, I oversee day-to-day operations across multiple business units, coordinate cross-functional teams, and manage the end-to-end customer experience. I lead private events and rooftop experiences from inquiry through completion, collaborate on strategies for revenue and retention, and represent senior management in their absence to ensure business continuity.

Previously, as a Customer Support Specialist (Remote), I handled high-volume support through email, chat, and support tickets. I resolved technical and platform-related concerns, documented recurring issues for knowledge base improvements, collaborated with product/engineering to escalate complex cases, and consistently met performance metrics like response time and customer satisfaction.

In HR leadership roles, I owned recruitment and talent acquisition, maintained HR policies and procedures, managed payroll administration and statutory compliance, and shaped performance management processes. I also served as a key point of contact for employee relations, using conflict resolution and training & development initiatives to foster engagement, retention, and a positive workplace culture.