A remote BizOps, RevOps or Program Management role where I own outcomes and build the processes, data and automation that help a growth-stage company scale, ideally in fintech, marketplaces or B2B SaaS.
Looking for a job
Ishtiyaq Ahmed
@ishtiyaqahmed
Business operations manager at CRED who built an offline merchant network of ~3,000 across 11 cities and automated daily operations.
IndiaWhat I'm looking for
At CRED, I built the offline merchant channel from 0 to ~3,000 merchants across 11 cities and led a 70+ person field team. I owned the merchant lifecycle, an ~₹8Cr annual operating budget, and planning for the vertical.
I also improved how the operation ran: DMAIC cut device deployment turnaround from 15 to under 7 days, and automations connecting HubSpot, Zoho CRM and Databricks saved ~3 hours of manual work a day. Before CRED, I worked in payments operations at PhonePe and sales operations at CREED Global Technologies.
Experience
Work history, roles, and key accomplishments
Manager – Strategy & Business Operations
CRED
Nov 2022 - May 2026 (3 years 6 months)
Built CRED's offline merchant channel from 0 to ~3,000 merchants across 11 cities, leading a 70+ person team and owning an ~₹8Cr annual budget. Applied DMAIC to cut deployment turnaround by over 50% and managed vendor partners and D2C brand partnerships.
Business OperationsRevenue OperationsProgram ManagementMerchant OperationsOKRsP&L managementVendor ManagementContract NegotiationDMAICHubSpotZoho CRMN8nREST APIsWebhooksAirtableDatabricksSQLPower BITableauLookerExcelGoogle SheetsJiraConfluenceNotionSlackFreshdeskZohoGitHubDockerChatGptClaudeGeminiClineGrokLovable
PH
Managed high-volume BBPS payment operations including settlements, reconciliations, refunds, and chargebacks, reconciling ₹20–50 lakh in daily settlement values. Built automation and Excel-based tools to reduce manual effort and improve settlement turnaround time.
CT
Sales Operations Analyst
CREED Global Technologies
Oct 2018 - Nov 2020 (2 years 1 month)
Ran sales operations and vendor coordination for 100+ SME clients, building tracking systems and reporting frameworks. Negotiated vendor contract renewals and pricing terms to reduce delivery costs.
Product Sales Executive (B2B)
Cafe Coffee Day
May 2018 - Oct 2018 (5 months)
Sold coffee vending machines to 30+ hotels, restaurants and cafes, achieving 120% of quarterly target and closing deals worth ₹15L+.
Education
Degrees, certifications, and relevant coursework
KIIT School of Management
MBA, Marketing and Operations
Grade: CGPA 8.6
MBA in Marketing and Operations from KIIT School of Management, Bhubaneswar, completed in 2018 with a CGPA of 8.6.
ITER, SOA University
B.Tech, Instrumentation and Control Engineering
Grade: CGPA 8.8
B.Tech in Instrumentation and Control Engineering from ITER, SOA University, Bhubaneswar, completed in 2016 with a CGPA of 8.8.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
35k+ USD
Job categories
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