At Razorpay, I developed SOPs and training resources for Kotak Bank and YES Bank POS merchant onboarding, reducing support inquiries by 40%. I also handled MID/TID setup, device mapping, KYC and risk validation, and reconciliation.
As an Independent Product Builder, I built and launched four live products, from a job-search tracker to a restaurant ordering platform with payments. I wrote product specifications, made architecture and business decisions, set up cloud services, and tested features end to end.
