ishmael yeboah

I've scaled Korfleet Ghana from startup to CAD $1M in revenue within four years by winning corporate accounts, negotiating major contracts, and building partnerships across mining, oil and gas, and logistics.

At Enbridge Gas, I resolve customer inquiries across phone, email, and digital channels while managing account, billing, and service requests in line with regulatory and privacy standards. I investigate escalated issues, collaborate across departments, and contribute improvements that strengthen customer experience and operational efficiency.

Previously, at UT Bank, I led customer experience strategy across branch and digital banking, redesigned customer journeys, used feedback and service metrics to improve retention, and coached frontline teams on service excellence.