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Isha Singh

@ishasingh6

Customer relationship specialist at Spardha School of Music & Dance who managed lead qualification, personalized program recommendations, and enrollment.

India

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What I'm looking for

I'm seeking opportunities in Corporate Communications, Customer Success, Client Relations, Communications, or Strategic Customer Engagement.

At Spardha School of Music & Dance, I managed customer communication and sales from lead qualification through follow-up and enrollment. I spoke with prospective clients about their goals and recommended suitable music and dance programs.

I presented course structures, learning journeys, packages, and program benefits, and used CRM platforms to track leads and follow-ups. I also communicated with customers by phone, WhatsApp, email, and other digital channels.

At Keplernet Infotech Pvt. Ltd., I managed Interactive Voice Assistant (IVA) and High-Definition Recording (HDR) operations in a UK-based international customer service process. I resolved approximately 95% of customer inquiries at first contact.

I also streamlined internal IVA workflows, contributing to a 20% reduction in average customer handling time while maintaining quality standards. I analyzed customer feedback and recurring service issues to identify areas for process and customer-experience improvement.

Experience

Work history, roles, and key accomplishments

Sales Associate

Spardha School of Music & Dance

May 2025 - Aug 2026 (1 year 3 months)

Managed the complete customer communication and sales lifecycle, from lead qualification to enrollment. Conducted needs-analysis conversations and delivered personalized product presentations to prospective clients.

CRM Lead Qualification Consultative Selling Customer Engagement Communication Skills Excel Microsoft Word PowerPoint Google Workspace Microsoft Teams

IVA / HDR / Compliance Manager

Keplernet Infotech Pvt. Ltd.

Nov 2023 - Apr 2025 (1 year 5 months)

Managed Interactive Voice Assistant (IVA) and High-Definition Recording (HDR) operations within a UK-based international customer service process. Resolved approximately 95% of customer inquiries at first contact and streamlined workflows to reduce handling time by 20%.