Richa Sharma
@richasharma9
I build trusted client relationships through empathetic support, recruitment coordination, and timely issue resolution.
IndiaWhat I'm looking for
At Legit Bytes Information Technology Services, I manage client communication and recruitment coordination, from sourcing and screening through interviews, feedback and follow-up. I maintain accurate CRM records and work across teams to resolve issues quickly.
Previously at IDP India and Cova Consultants, I counselled clients on education and career decisions, including 200+ one-to-one consultations at IDP. I bring empathetic communication, careful follow-through and experience handling high-volume queries, and I’m seeking a remote customer support role with an international company.
Experience
Work history, roles, and key accomplishments
Client Relations (Sales)
Legit Bytes Information Technology Services
Jun 2025 - Present (1 year 3 months)
Manage client communication, coordinate recruitment processes, and maintain CRM records. Collaborate with internal teams to resolve issues and ensure smooth client and candidate experiences.
Career Counsellor Specialist (Sales)
IDP India
Mar 2023 - Jan 2025 (1 year 10 months)
Counselled 200+ clients through one-to-one consultations, providing end-to-end support from initial consultation to enrolment. Maintained accurate client records in CRM platforms and collaborated with stakeholders to improve satisfaction.
Career Counsellor
Cova Consultants
Aug 2021 - Feb 2023 (1 year 6 months)
Conducted one-to-one and group counselling sessions, created customised career roadmaps, and provided ongoing guidance. Managed multiple cases while maintaining accurate information and timely follow-ups.
Education
Degrees, certifications, and relevant coursework
Panjab University
Post Graduate Diploma, Guidance & Counselling
Post Graduate Diploma in Guidance & Counselling from Panjab University, completed in 2021.
Panjab University
Master's, Child, Clinical & Counselling Psychology
Master's in Child, Clinical & Counselling Psychology from Panjab University, completed in 2019.
MCM DAV College for Women, Chandigarh
Bachelor's (Hons), Psychology
Bachelor's in Psychology (Hons) from MCM DAV College for Women, Chandigarh, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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