Looking for a job

Deepanshu Raj

@deepanshuraj

Message

Account Manager at uCertify, supporting institutional clients and improving onboarding and platform adoption.

India

Message

At uCertify, I serve as the primary contact for institutional B2B accounts, resolving client inquiries and supporting retention. I track usage and adoption to identify retention risks and upselling opportunities.

I previously supported UK-based clients at Kepler Voice / Keplernet Infotech, providing B2C customer service and financial guidance over VoIP. I also maintained customer records and call logs in the CRM while following regulatory requirements.

At Wani Hospitality & Grooming Services, I led and trained frontline customer service personnel and coordinated service delivery, scheduling, and inventory control. I’ve also completed IELTS language training and independent learning in CRM platforms and remote-work tools.

Experience

Work history, roles, and key accomplishments

Current

Account Manager – Institutional Client Relations

Current

uCertify

Jul 2024 - Present (2 years 4 months)

Serve as the primary point of contact for institutional B2B accounts, resolving complex client inquiries and driving customer retention. Manage high-volume client communications across CRM and VoIP channels while maintaining strict SLA response times.

CRM VoIP Customer Retention Client Onboarding Escalation Handling Cross Functional Collaboration SLA Management

Customer Service Representative & Financial Advisor

Kepler Voice / Keplernet Infotech

Jun 2022 - Jul 2024 (2 years 1 month)

Delivered consultative B2C customer support over VoIP platforms to UK-based clients, evaluating risk profiles and debt management plans. Resolved complex customer inquiries with empathy and active listening, building long-term trust and high satisfaction rates.

VoIP CRM Customer Support Active Listening Debt Management Regulatory Compliance Time Management

Assistant Operations & Customer Service Manager

Wani Hospitality & Grooming Services

Nov 2016 - Jul 2018 (1 year 8 months)

Led, mentored, and trained frontline customer service personnel to elevate service standards, manage complaints, and boost customer satisfaction. Coordinated multi-departmental service delivery processes, staff scheduling, and inventory control.

Team Leadership Training Customer Service Complaint Management Staff Scheduling Inventory Control Time Management

Education

Degrees, certifications, and relevant coursework

International Admissions Prep

IELTS Certification, English Language

2018 - 2022

Completed intensive language training for IELTS certification and secured international admission for higher studies in Latvia, with enrollment deferred due to COVID-19 travel restrictions.