Bootstrap User - Client Support & Research Analyst - MyResourceSupport | Himalayas
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@ishabhosale12

Detail-oriented CRM specialist with expertise in client lifecycle management.

India
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What I'm looking for

I am looking for a role that fosters growth, innovation, and collaboration.

I am an experienced CRM specialist and operations lead with a strong foundation in CRM systems, client lifecycle management, and project delivery. My professional journey has equipped me with the skills to implement and customize CRM tools that drive customer engagement, streamline sales processes, and improve data integrity. At VM Star Pvt. Ltd., I successfully set up and managed Zoho CRM, achieving a remarkable 40% reduction in manual entry through automation and centralized cross-department touch points.

Currently, I am enhancing client engagement as a Client Support & Research Analyst at MyResourceSupport, where I maintain a CRM database of over 7,000 clients. My efforts in data cleansing and validation have significantly improved system performance and client retention strategies. I am passionate about leveraging my CRM expertise to contribute to business growth and client success, and I am eager to take on a dynamic role as a CRM Specialist or Product Manager in a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

MY
Current

Client Support & Research Analyst

MyResourceSupport

Aug 2024 - Present (11 months)

Improved segmentation and engagement by maintaining and optimizing a CRM database with over 7,000 clients. Reduced redundancies and improved system performance by cleaning and validating CRM data. Provided technical support and CRM-supported software solutions to clients.

Education

Degrees, certifications, and relevant coursework

YU

Yashwantrao Chavan Maharashtra Open University

Master of Business Administration, Marketing & Systems

Currently pursuing an MBA through distance learning, specializing in Marketing & Systems. This program is enhancing my strategic business acumen and understanding of integrated systems.

SU

Sanjay Ghodawat University

Bachelor of Technology, Computer Science and Engineering

Completed a Bachelor of Technology in Computer Science and Engineering. Gained foundational knowledge in computer science principles and engineering applications.

YU

Yashwantrao Chavan Maharashtra Open University

Bachelor of Science, PCMB

Pursued a Bachelor of Science through distance learning, with a specialization in PCMB (Physics, Chemistry, Mathematics, Biology). This program provided a broad scientific foundation.

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