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@ishabhosale12

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Detail-oriented CRM specialist with expertise in client lifecycle management.

India

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What I'm looking for

I am looking for a role that fosters growth, innovation, and collaboration.

I am an experienced CRM specialist and operations lead with a strong foundation in CRM systems, client lifecycle management, and project delivery. My professional journey has equipped me with the skills to implement and customize CRM tools that drive customer engagement, streamline sales processes, and improve data integrity. At VM Star Pvt. Ltd., I successfully set up and managed Zoho CRM, achieving a remarkable 40% reduction in manual entry through automation and centralized cross-department touch points.

Currently, I am enhancing client engagement as a Client Support & Research Analyst at MyResourceSupport, where I maintain a CRM database of over 7,000 clients. My efforts in data cleansing and validation have significantly improved system performance and client retention strategies. I am passionate about leveraging my CRM expertise to contribute to business growth and client success, and I am eager to take on a dynamic role as a CRM Specialist or Product Manager in a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Client Support & Research Analyst

Current

MyResourceSupport

Aug 2024 - Present (11 months)

Improved segmentation and engagement by maintaining and optimizing a CRM database with over 7,000 clients. Reduced redundancies and improved system performance by cleaning and validating CRM data. Provided technical support and CRM-supported software solutions to clients.

Data Cleaning Data Validation Technical Support

Junior Testing Officer

Tata Technologies

Apr 2024 - Jul 2024 (3 months)

Conducted manual and automated testing for internal tools and client-facing applications. Utilized tools such as Selenium and Postman to test APIs and ensure bug-free software delivery.

Manual Testing Automated Testing Selenium Postman API Testing Software Quality Assurance

CRM & Operations Lead

VM Star Pvt. Ltd.

Jan 2023 - Feb 2024 (1 year 1 month)

Set up and managed Zoho CRM to track the client lifecycle and automate workflows, leading to a 40% reduction in manual entry. Centralized cross-department CRM touch points for sales, support, and marketing teams to improve 360-degree client visibility.

Zoho Client Lifecycle Management Workflow Automation Data Management Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Yashwantrao Chavan Maharashtra Open University

Master of Business Administration, Marketing & Systems

Currently pursuing an MBA through distance learning, specializing in Marketing & Systems. This program is enhancing my strategic business acumen and understanding of integrated systems.

Sanjay Ghodawat University

Bachelor of Technology, Computer Science and Engineering

Completed a Bachelor of Technology in Computer Science and Engineering. Gained foundational knowledge in computer science principles and engineering applications.

Yashwantrao Chavan Maharashtra Open University

Bachelor of Science, PCMB

Pursued a Bachelor of Science through distance learning, with a specialization in PCMB (Physics, Chemistry, Mathematics, Biology). This program provided a broad scientific foundation.