Open to opportunities

Katharin amiremi

@katharinamiremi

Message

I lead CRM teams that improve customer retention, engagement, lead conversion, and revenue growth.

India

Message

What I'm looking for

I'm looking for a CRM-focused role where I can lead customer engagement and retention strategies, optimize lead lifecycles and workflows, use data to guide decisions, and collaborate across Sales, Marketing, and Operations.

At ELK Education Consultants Pvt. Ltd., I've progressed from CRM Executive to CRM Manager in 2.4 years, leading CRM strategy, customer engagement, and retention initiatives.

I manage a seven-member CRM team, oversee daily operations and performance targets, and mentor team members in a performance-driven, customer-centric culture.

I've optimized lead allocation, five-touch follow-ups, nurturing, and re-allocation to improve conversions. I also analyze CRM metrics and customer feedback to deliver actionable reports for strategic and operational decisions.

I work closely with Sales, Marketing, and Operations on lifecycle marketing, segmentation, loyalty programs, quotations, pricing coordination, and client communications. My earlier CRM work included international client relationships, onboarding, contract negotiations, issue resolution, and churn-reduction efforts.

Experience

Work history, roles, and key accomplishments

Current

Manager – Client Relationship Management (CRM)

Current

ELK Education Consultants Pvt. Ltd.

Feb 2026 - Present (7 months)

Lead and manage a high-performing CRM team of 7 members, overseeing daily operations and performance targets. Design and implement end-to-end CRM strategies to improve customer retention, engagement, and lifetime value.