Open to opportunities

Isadora Rocha

@isadorarocha

Message

Social project coordinator and community analyst with data analysis expertise.

Brazil

Message

What I'm looking for

I seek a role that values social impact, collaboration, and continuous learning.

I am a dedicated social project coordinator and community analyst with extensive experience in customer service and social impact programs. My journey has been marked by a commitment to delivering impactful outcomes through teamwork and strategic planning. I thrive in dynamic environments, leveraging my adaptability and empathy to foster positive relationships and drive project success.

Currently, I work as a Prompt Data Analyst at Outlier, where I analyze large datasets to assess linguistic accuracy and contextual appropriateness in AI-generated prompts. My collaboration with machine learning teams has been instrumental in improving prompt quality and ensuring alignment with project standards. I take pride in my ability to work with multilingual datasets, particularly in Portuguese and English, ensuring cultural relevance and clarity in all my analyses.

Throughout my career, I have led various social initiatives, including supporting incarcerated women and managing community events. My experience in community management has honed my communication skills and attention to detail, enabling me to engage effectively with diverse audiences. I am passionate about using my skills to contribute to meaningful projects that create positive social change.

Experience

Work history, roles, and key accomplishments

Current

Prompt Data Analyst

Current

Outlier

Feb 2025 - Present (4 months)

Analyzed and evaluated large datasets of AI-generated prompts and responses to assess linguistic accuracy, contextual appropriateness, and ethical alignment. Collaborated with machine learning teams to identify inconsistencies, improve prompt quality, and ensure alignment with project standards.

Data Analysis Prompt Evaluation Spreadsheets

Current

Social Project Coordinator

Current

Paraibuna Embalagens

Oct 2024 - Present (8 months)

Developed execution schedules and project strategies, analyzing results and ensuring timely delivery of project goals. Provided ongoing support and guidance to incarcerated women, managing procurement and accountability of resources and materials.

Project Management Strategic Planning Resource Management Social Impact Procurement

Community Analyst

Chico Rei

Feb 2023 - Present (2 years 4 months)

Delivered empathetic and efficient customer service and support across multiple channels. Moderated the brand's online community to promote positive interactions and user loyalty.

Customer Service Customer Support

Freelancer

GetNinjas

Apr 2020 - Present (5 years 2 months)

Provided administrative support, audio transcription, and content creation as a copywriter. Ensured clear communication and high customer satisfaction through problem resolution and effective remote service.

Administrative Support Transcription Content Creation Copywriting Customer Satisfaction Communication

Sewing Project Coordinator

Chico Rei

Feb 2020 - Present (5 years 4 months)

Planned and executed work schedules and training for incarcerated individuals, providing continuous support across all project stages. Collaborated with different departments to ensure optimal delivery and social impact.

Project Planning Social Impact Project Management

Broadband Retention Agent

Claro / Brasil Center

May 2016 - Present (9 years 1 month)

Handled lead management and debt negotiation, focusing on customer retention. Analyzed conversion rates and optimized customer service processes.

Lead Management Debt Negotiation Customer Retention Conversion Rate Optimization

Education

Degrees, certifications, and relevant coursework

Universidade Federal de Juiz de Fora

Bachelor's Degree in Social Work, Social Work

Currently pursuing a Bachelor's Degree in Social Work, focusing on social theories, human behavior, and community development. Gaining in-depth knowledge of social policies and intervention strategies.

Faculdade Doctum

Bachelor's Degree in Social Work, Social Work

Transferred to Faculdade Doctum to continue studies in Social Work. Building upon foundational knowledge in social sciences and practical application.

Colégio Apogeu

High School Diploma, General Studies

Completed high school education, acquiring foundational knowledge across various subjects. Developed strong academic skills and prepared for higher education.

SENAI

Technical Course, Administrative Processes

Completed a technical course in Administrative Processes, gaining practical skills in office management, organizational procedures, and administrative support. Focused on efficient workflow and operational effectiveness.