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Caio Núñez

@caionunez

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Data Analyst with project management and communication background.

Portugal

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What I'm looking for

I enjoy roles where I can contribute to an inspiring and diverse team, using different perspectives to develop effective solutions. Ideally is a job where there is an incentive for autonomy, but also a consistent feedback process implemented.

Hello there!

I’m a Data Analyst with a project management and communication background. Working for tech and media companies, I’ve always been keen on using a data-driven approach to guide the decision making process, reach understandings and create strategies to solve problems and improve performance. I do believe people are the most important part of any organization and, as a Brazilian living abroad, I cherish the possibility of working in multicultural teams and exploring the potential diversity offers to the work environment.

As a Data Analyst, I've built a tool that recognizes four different tattoo styles and recommends artists based on that. The image recognition model was built using a Convolutional Neural Network, with the output later being used to perform the recommendation having a Portuguese tattoo artist database as a reference.

As a content editor and project manager, I've developed the content plan and strategy for expanding the 90min brand’s Instagram account in Brazil, achieving approximately +50,000 organic followers within three months.

Experience

Work history, roles, and key accomplishments

First Line Manager

Teleperformance Portugal

Dec 2020 - Feb 2022 (1 year 2 months)

• Managed a team of 12-15 employees, overseeing production for over 70 agents by assigning tasks, and conducting feedback/coaching sessions.
• Ensured KPI achievement by evaluating the team’s metrics and performance, with an emphasis on resolution rate;
• Analyzed production data using business intelligence tools (Power BI and Tableau), creating reports for operation managers and clients.

Communication Project Management Team Leadership Data Analytics BI Reporting

Customer Support Representative

Teleperformance Portugal

Apr 2019 - Dec 2020 (1 year 8 months)

• Provided support to community leaders using actively listening and troubleshooting skills to ensure customer satisfaction;
• Assisted over 1,000 managed partners, key project stakeholders, as part of the partnership support team, providing them with access to extended technical support and higher KPI targets.

Customer Support Active Learning Product Support

Content Editor

Minute Media

Jun 2014 - Jul 2018 (4 years 1 month)

• Produced and edited compelling content for the website, mobile app, and social media channels, aligning it with the brand's social media strategy.
• Developed the content plan and strategy for expanding the brand’s Instagram account in Brazil, achieving approximately 50,000 followers within three months.

SEO Brand Content Content Writer Creative Strategy