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Virgínia Moraes

@virginiamoraes

Communication professional specializing in demand management, empathetic customer experience, and omnichannel workflow optimization.

Brazil

Message

What I'm looking for

I’m open to remote work and seeking entry-level opportunities in Customer Support, Backoffice, or Customer Experience. I want to grow within global teams while developing technical and operational expertise—building better customer experiences through quality communication.

I’m a communication professional with 10+ years of experience in fast-paced, high-demand environments, supporting operations, managing high volumes of requests, and solving problems across diferente teams and audiences. Fluent in Portuguese (native) and English (advanced). Strong analytical and organizational skills with the ability to manage high volumes of requests while maintaining quality standards.

Naturally empathetic communicator, highly adaptable to multicultural and dynamic environments, focused on building positive and lasting relationships. Adaptable to digital tools and systems. Currently developing advanced skills in active listening, empathy, and human behavior. Transitioning into Customer Support and Customer Experience or Backoffice, within international teams.

Experience

Work history, roles, and key accomplishments

Current

Social Media

Current

Freelancer

Jan 2023 - Apr 2026 (3 years 3 months)

Provide direct client support across social media channels, handling requests, scheduling and content planning. Manage community interactions and audience engagement across digital platforms. Organize and track multiple client demands simultaneously.

Social Media Customer Support Online Community Management Audience Engagement Multitasking Entrepreneurial Mindset Social Media KPIs

Content Lead

Trade Comunicação e Marketing

May 2025 - Jan 2026 (8 months)

Led a team of 10+ people, managing content production and daily workflow across multiple clients. Coordinated integrated campaigns aligned with strategy, handling high volumes of simultaneous demands, including frequent unplanned requests requiring same-day turnaround. Supervised editorial calendar and directed task distribution across the team. Acted as a liaison between teams and clients.

Demand Management Omnichannel Workflow Quality Assurance Project Coordination Prioritization Multitasking Leadership

Social Media Lead

Candyshop

Nov 2024 - Apr 2025 (5 months)

Built the Social Media department from scratch, designing processes and operational workflows. Managed client relationships across marketing and commercial teams to align campaigns and brand narratives. Coordinated demands across multiple stakeholders in a fast-paced agency environment.

Problem Solving Flexibility Multitasking Team Leadership Social Media Communication Community Management Workflows

Founder | Operations Manager

Social Ideias

Dec 2014 - Dec 2022 (8 years)

•     Founded and managed a communication agency focused on social causes, advocacy and branding.
•     Led a multidisciplinary team, coordinating strategy, production and client relationships across all accounts.
•     Managed client demands, project timelines and deliverables over an 8-year period.

Operations Management Client Relationship Management Workflows Customer Support Team Coordination Communication Management entrepreneurship Business Management Analytical Thinking Problem Solving Flexibility

Journalist | Social Media

Gazeta do Povo

Jan 2014 - Jan 2015 (1 year)

Produced and managed digital content under tight deadlines and high-pressure environments. Organized and prioritized multiple tasks to ensure timely delivery.

Digital Content Production Social Media Management Prioritization Content Organization Multitasking