Open to opportunities

Fiona Ancel

@fancel

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Experienced results driven ISA & virtual patient care coordinator focused on customer satisfaction.

Jamaica

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What I'm looking for

I am looking for a role that values patient care and offers opportunities for professional growth.

I am a dedicated Patient Care Coordinator and Advocate with over 15 years of experience in customer service and healthcare support. My role at Circle Medical Technologies has allowed me to serve as the primary point of contact for patients, ensuring their needs are met efficiently and accurately. I pride myself on resolving 95% of patient issues within 24-48 hours, which has significantly contributed to high patient satisfaction rates.

My background as a Virtual Assistant and Inside Sales Specialist has equipped me with strong organizational and communication skills. I have successfully managed CRM systems, improved data accuracy and streamlined processes to enhance client satisfaction. My commitment to adhering to HIPAA compliance standards ensures that I maintain the highest level of professionalism in all interactions.

Experience

Work history, roles, and key accomplishments

Patient Care Coordinator

Circle Medical Technologies Inc.

Jan 2023 - Jan 2025 (2 years)

Served as the primary point of contact for 30-50+ patients daily via chat and email, triaging charts and documenting interactions in EMR and EHR systems with 100% accuracy. Coordinated care, scheduled appointments, and resolved 95% of patient issues within 24-48 hours, ensuring high patient satisfaction while adhering to HIPAA standards.

Patient Care EMR EHR HIPAA Communication Care Coordination Scheduling Customer Service Problem Solving Documentation

Virtual Assistant & Inside Sales Specialist

Freedom Enterprise Management Inc.

Mar 2022 - Jan 2023 (10 months)

Managed CRM systems and communication tools to deliver remote administrative support, qualified leads, and scheduled appointments weekly between real estate agents and prospective buyers/sellers. Improved data accuracy by 30% and reduced response times by 25%.

CRM Management Lead Qualification Scheduling Customer Service Communication Administrative Support Problem Solving Time Management

Remote Inside Sales Agent

Phone Animal

Dec 2020 - Feb 2022 (1 year 2 months)

Maintained lead pipeline and records within various CRMs, nurturing leads through 50-100 daily calls, texts, and emails. Recruited newly licensed real estate agents and secured monthly appointments by identifying upselling opportunities.

Sales CRM Management Communication Customer Support Telemarketing Problem Solving Negotiation Time Management

Care Associate

Hinduja Global Solutions

Dec 2015 - Dec 2017 (2 years)

Verified insurance details and explained benefits to 35-50 members daily via inbound calls while adhering to HIPAA standards. Determined prior authorization requirements for various codes under insurance plans.