Open to opportunities

Isabell Awino

@isabellawino

Message

I keep founders’ operations, content, and communication running smoothly.

Kenya

Message

What I'm looking for

I'm looking for a role where I can support founders or teams with organized operations, communication, scheduling, documentation, and content planning while improving workflows and taking ownership of reliable execution.

I support founders and small teams through inbox management, scheduling, documentation, content planning, and reliable day-to-day operations.

At Awino Virtual Support, I developed content strategies and calendars for coaches, scheduling posts that freed up 8 hours weekly and improved publishing consistency. I also created a student training video that increased interaction with a new platform by 20%.

As an Email Content Writer for How To Adult Newsletter, I wrote and edited weekly newsletters, developed an e-book guide, and planned and scheduled LinkedIn and Facebook content aligned with newsletter campaigns.

My experience also includes research support for Kenya’s Ministry of Health and customer experience work at Jumia Kenya, where I managed high-volume communications, trained 10 recruits, and received a Team Player Award for organizing and streamlining work during the Black Friday rush.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Awino Virtual Support

Jun 2025 - Present (1 year 4 months)

Developed content strategies, content calendars, and scheduled posts for coaches, freeing up 8 hours weekly and improving posting consistency. Supported founders and small teams with content strategy and planning, and created training videos that increased platform interaction by 20%.

Content Strategy Content Calendar Scheduling Training Video Development Moderation Documentation Google Workspace Microsoft Office

Email Content Writer

How To Adult Newsletter

Jul 2023 - Feb 2025 (1 year 7 months)

Wrote and edited weekly newsletters, supporting consistent audience engagement and retention. Crafted LinkedIn and Facebook posts, developed an e-book guide for promotions, and planned and scheduled social media content aligned with newsletter themes.

Email Writer Editing Social Media Management Content Planning Scheduling LinkedIn Facebook E Book Development

Research Assistant

Ministry of Health

Jul 2023 - Sep 2024 (1 year 2 months)

Planned and coordinated visits to multiple health facilities, completing prepared lists days earlier than expected. Collected, organized, and managed data, administered questionnaires, conducted interviews, and ensured accurate data entry, storage, and reporting.

Research Data Collection Data Management Interviewing Survey Administration Reporting Coordination

Customer Experience Agent

Jumia Kenya

May 2021 - Jun 2023 (2 years 1 month)

Managed high-volume inbound and outbound customer communication, handled complaints, follow-ups, and resolution tracking, and maintained accurate customer records. Trained 10 recruits before Black Friday rush, increasing backend order management capacity, and received a Team Player Award for streamlining work projects.

Customer Service Communication Skills Complaint Resolution Record keeping Training Teamwork Order Management