Open to opportunities

isabella m

@isabellam

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Dedicated customer service professional with strong multitasking abilities.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I'm Isabella Messina, a dedicated customer service professional with experience in retail and veterinary settings. My journey has equipped me with strong communication skills and the ability to manage multiple tasks efficiently. At The UPS Store, I was responsible for packing and shipping items, ensuring adherence to guidelines while providing excellent client service.

My role as a Veterinary Receptionist at Chatham Animal Hospital allowed me to deepen my client communication skills and gain knowledge in veterinary science. I excelled in managing schedules and transactions, ensuring a smooth experience for clients. I also have experience in pool management, where I prioritized safety and cleanliness, showcasing my commitment to responsibility and teamwork.

Experience

Work history, roles, and key accomplishments

Retail Sales Customer Service Associate

The UPS Store

Sep 2024 - Present (9 months)

Responsible for the packing and shipping of items for customers, ensuring compliance with UPS guidelines. Handled cash and card payments using POS systems, managed multiline phone operations, and provided client education and problem-solving.

Multitasking Problem Solving Leadership Time Management Shipping

Veterinary Receptionist and Assistant

Chatham Animal Hospital

May 2023 - Present (2 years 1 month)

Managed efficient client communications and scheduling, demonstrating strong multitasking and time management skills. Responsible for balancing cash drawers and processing transactions via POS systems. Possessed knowledge in veterinary science, including cytology preparation, vaccine locations, x-ray, and IDEXX laboratory machines.

Client Communication Scheduling Multitasking Time Management Veterinary Cytology IDEXX Laboratory Machines

Front Desk/Reception

Grand Spa

Sep 2022 - Present (2 years 9 months)

Handled efficient client communications and scheduling, ensuring a clean reception area. Notified technicians of appointment arrivals and managed cash drawers. Experienced in POS systems and transactions.

Client Communication Scheduling Customer Service

Pool Management

Triangle Aquatics

Apr 2021 - Present (4 years 2 months)

Accountable for the safety of pool guests by assuring a clean pool deck and working pool features. Experienced in pool chemistry, balancing, and testing. Skilled with pump room features and processes.

Pool Safety Pool Chemistry Pump Room Operations Risk Management

Education

Degrees, certifications, and relevant coursework

Rolesville High School

High School Diploma, General Studies

Grade: 3.5 GPA

Activities and societies: Swim team, high school orchestra, extracurriculars

Graduated with a 3.5 GPA. Participated in the swim team, high school orchestra, and other extracurricular activities. Completed excellent math and science courses.