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Open to opportunities

Brieya Poole

@brieyapoole

Customer service professional with 4+ years of experience.

United States

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

My name is Brieya Poole, and I am a dedicated customer service professional with over four years of experience across various industries, including retail, e-commerce, and pet care. I pride myself on delivering exceptional service and consistently meeting satisfaction score targets above 90%. My ability to enhance client relationships and resolve conflicts has been instrumental in my success.

Currently, I serve as an Assistant Manager at It’s a Dog’s Life, where I manage front-desk interactions and ensure high customer satisfaction in pet daycare, boarding, and grooming services. My role involves maintaining accurate pet health records, overseeing inventory, and handling daily financial operations. Previously, I worked as a Customer Care Representative for Hibbett Sports and Walmart, where I honed my skills in problem-solving, order fulfillment, and customer complaint resolution. I am passionate about creating positive experiences for customers and fostering long-term relationships.

Experience

Work history, roles, and key accomplishments

WA

Customer Service Representative

Walmart

Jan 2021 - Jan 2022 (1 year)

Handled a high volume of calls regarding Walmart.com services, resolving customer complaints and maintaining detailed records. Achieved high satisfaction ratings and met key performance metrics.

Education

Degrees, certifications, and relevant coursework

Georgia Southern University logoGU

Georgia Southern University

Bachelor's Degree, Medical Laboratory Science

2023 -

GC

Gwinnett Online Campus

High School Diploma, General Education

Completed high school education with a focus on developing foundational skills for further education and career opportunities.

Tech stack

Software and tools used professionally

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Himalayas profile for an example user named Frankie Sullivan
Brieya Poole - Assistant Manager - It’s a Dog’s Life | Himalayas