Brieya Poole

My name is Brieya Poole, and I am a dedicated customer service professional with over four years of experience across various industries, including retail, e-commerce, and pet care. I pride myself on delivering exceptional service and consistently meeting satisfaction score targets above 90%. My ability to enhance client relationships and resolve conflicts has been instrumental in my success.

Currently, I serve as an Assistant Manager at It’s a Dog’s Life, where I manage front-desk interactions and ensure high customer satisfaction in pet daycare, boarding, and grooming services. My role involves maintaining accurate pet health records, overseeing inventory, and handling daily financial operations. Previously, I worked as a Customer Care Representative for Hibbett Sports and Walmart, where I honed my skills in problem-solving, order fulfillment, and customer complaint resolution. I am passionate about creating positive experiences for customers and fostering long-term relationships.