Daniel Marun Burgos

Handled 100+ daily inbound and outbound contacts, qualifying cases and converting 35% of inquiries into confirmed appointments while exceeding performance targets in a fast-paced environment. Re-engaged warm leads, used objection-handling techniques to move conversations forward, and prevented scheduling conflicts through accurate CRM documentation.

Led structured legal intake conversations for prospective clients, building rapport with stressed callers and guiding qualified prospects through qualification and signing decisions. Managed bilingual follow-ups across calls, email, and messaging, documented interactions in CRM, and coordinated letters of representation and communications between attorneys and third parties.

Processed insurance applications end-to-end by gathering client financial data, verifying documentation, and coordinating with agents and brokers to resolve discrepancies and meet policy deadlines. Maintained accurate CRM records and generated periodic status reports across a high-volume, multi-account portfolio.

Managed 80+ daily bilingual inbound calls for Medicare beneficiaries, resolving benefits, claims, and coverage inquiries with consistently top CSAT scores. Exceeded monthly sales conversion targets through consultative communication and was recognized as a top performer for call quality and bilingual service.

Earned a B.A. in Political Science from Universidad de los Andes. Received the Ser Pilo Paga scholarship (2017), a full national merit award for top academic performers across Colombia.