Maximiliano Orihuela Villa

I’m a customer service and data integrity professional with 2+ years supporting US-based customers and e-commerce operations. I resolve 100+ tickets daily across Gorgias, Shopify, Checkout Champ, and Loop—while maintaining consistently high satisfaction ratings.

I also built and launched a Shopify store end-to-end, taking ownership from UX design to payment gateway setup and analytics-driven optimization. I’m bilingual, detail-oriented, and comfortable owning a project from data to delivery.

In my most recent role as a Customer Service Representative, I managed the full order lifecycle—refunds, replacements, cancellations, subscriptions, and discounts—for Shopify, Checkout Champ, and Loop customers. I earned consistently positive reviews and management commendations for service quality through high-volume, fast-paced support.

Before that, I strengthened data accuracy as a Data Integrity Specialist by building and validating a contact database covering thousands of US freight and logistics companies. I reported performance and project status directly to the Chief of Staff, ensuring executive-level visibility on a high-priority initiative.