isaac soberanis
@isaacsoberanis
Customer-facing solutions engineer who builds production AI agents and CRMs, turning discovery into shipped systems and renewals.
CanadaWhat I'm looking for
I’m a customer-facing technologist with five years of quota-carrying sales, technical support, and retention experience, and I now build the software behind the customer loop myself. I translate business needs into production-ready systems—and I communicate clearly with both executives and engineers in EN/ES.
As Founder of International ISA, I designed, built, and deployed an end-to-end platform solo, including a production Flask/PostgreSQL stack and an authenticated CRM. I engineered two production Claude API agents with tool calling: one that researches, verifies, and writes leads into the database with duplicate protection, and another that automates research and Excel deliverables.
I run the full customer loop daily: discovery calls, demos, solution design, onboarding, and support. I’ve built repeatable processes for requirements gathering, POC scoping, proposal & pricing design, objection handling, escalation, and crisis management—while staying hands-on with implementation details.
Before founding, I owned technical account lifecycles for B2B clients and consistently drove renewals (kept 8–9 of every 10 clients renewing) through proactive multi-channel support. In parallel, I delivered top-tier technical support performance—leading with customer need, never closing until issues were resolved, and supporting Spanish-speaking callers while staying technically fluent.
Experience
Work history, roles, and key accomplishments
Founder
International ISA
Jun 2026 - Present (1 month)
Founded a real-estate sales-support company and built its production platform solo, including a Flask/PostgreSQL site and authenticated CRM on Render. Engineered Claude API AI agents with tool calling to research/verify data and write verified leads into the live database.
Crew Leader, Construction
Limen Masonry
Mar 2026 - Present (4 months)
Led a small crew on residential and commercial projects and served as the main client contact. Coordinated suppliers and trades, handled safety-critical situations, and translated between English and Spanish for crews and clients.
Commercial Insurance Producer
ProTech Texas
Mar 2025 - Mar 2026 (1 year)
Owned end-to-end technical account lifecycle for B2B trucking clients across carrier portals, including policy history, insured-asset records, balances, and cancellations. Closed approximately three policies per week and maintained 8–9 of 10 client renewals through proactive multi-channel support, including claim advocacy after serious accidents.
Construction
Limen Masonry
Jan 2022 - Mar 2025 (3 years 2 months)
Worked full-time in construction between Comcast and insurance sales, building project coordination and cross-team communication skills used in later client-facing roles.
Sales Representative
Comcast
Jan 2018 - Jan 2022 (4 years)
Top-performing sales representative handling acquisition, upsells, retention, and collections while also providing technical support. Created technical work orders, scheduled on-site visits, and ensured issues were fully resolved, including serving as the primary rep for Spanish-speaking callers.
Education
Degrees, certifications, and relevant coursework
University of Guadalajara
Certificate in General Accounting, General Accounting
Completed a Certificate in General Accounting at the University of Guadalajara.
Tech stack
Software and tools used professionally
Availability
Location
Canada
MexicoWebsite
internationalisa.comSalary expectations
Job categories
Skills
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