At Zillow, I architect and maintain enterprise Salesforce environments with high-volume API integrations, event-driven data streams, and bidirectional synchronizations. I also built a custom Customer Success framework and improved Service Cloud routing and support tooling.
I've led adoption of Salesforce Agentforce, Einstein, and external LLM APIs to modernize development workflows. At Salesforce, I developed CPQ and Revenue Lifecycle Management solutions, CRM Analytics insights, and Agentforce capabilities for sales processes.
My work spans scalable Apex, platform security, large-scale data, REST APIs, release management, and production incident response. I bring Salesforce development, administration, Scrum leadership, and an MBA perspective to complex business systems.
