At Runday.ai, I design AI agent solutions for an AI-powered outbound and appointment-booking platform, including an outreach solution using Claude and Perplexity via API, integrated with Slack for real-time lead alerts. I also built the onboarding, reporting, and delivery standards used by the customer success function.
I own client delivery across a 30 to 50 account book and lead teams spanning engineering, content, and campaign operations. I report on portfolio health, campaign performance, churn risk, and delivery escalations, and sustain a 4% average reply rate across accounts through list quality control, deliverability management, and messaging optimization.
Earlier, at Infogen Labs, I owned a US enterprise AI product account and built its client onboarding program. At CTDR Business Systems and Solutions and UNESCO, I delivered software integrations and built platforms for e-commerce, business systems, and scientific publishing.
