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Pritish Kamal

@pritishkamal

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Strategic Program Manager with 18+ years of IT operations experience.

India

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What I'm looking for

I am looking for a role that fosters innovation, values collaboration, and offers opportunities for growth.

I am a Strategic Program Manager with over 18 years of experience in leading large-scale IT operations and cloud infrastructure projects. My expertise lies in managing cross-functional teams to drive operational excellence through automation and process optimization. I have a strong focus on enhancing service reliability and availability in fast-paced environments, utilizing change management and problem-solving strategies to achieve results.

Throughout my career, I have successfully led initiatives in the energy domain, integrating IoT and machine learning trends to automate processes and minimize operational disruptions. My leadership style emphasizes continuous improvement and operational excellence, mentoring teams to foster a culture of innovation and efficiency. I am passionate about leveraging data analytics to drive predictive insights and optimize business operations, ensuring that projects are delivered on time and meet strategic objectives.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Jio Platforms Limited

Apr 2023 - Present (2 years 2 months)

Led the development and implementation of Data Science and Analytics solutions in the Energy Domain, focusing on renewable energy and Smart Meters. Drove root cause analysis initiatives and mentored teams for continuous improvement.

Data Science Analytics Renewable Energy IoT Machine Learning Root Cause Analysis Mentoring Energy Management Automation Product Launch

Senior Manager IT Infrastructure

Infoblox

Nov 2020 - Mar 2023 (2 years 4 months)

Managed a multi-disciplinary team across ServiceNow, AWS, and SSO/IAM. Served as Scrum Master, ensuring agile delivery alignment and optimizing resource allocation.

ServiceNow AWS SSO Scrum Master Agile Methodologies Team Management Project Delivery Resource Allocation

Technical Delivery Manager

BT eServe India Private Limited

Dec 2018 - Oct 2020 (1 year 10 months)

Served as Scrum Master for the Quote to Order requirements, managing the Agile Squad and facilitating team progress while overseeing project financials.

Scrum Master Agile Financial Management Jira Project Delivery Facilitation Incident Management

Project Manager (Contract)

Orange Business Services

Apr 2018 - Jan 2019 (9 months)

Led the transition of IT Network & Infrastructure Services Operations for SABIC to an Offshore Development Centre, conducting due diligence and team hiring.

IT Services Infrastructure Operations Hiring Due Diligence SLA Management

Global Program Manager

Vodafone

Sep 2017 - Apr 2018 (7 months)

Managed key accounts within Vodafone's fixed-line services portfolio, serving as the primary escalation point for service delivery issues.

Account Management Service Delivery Project Tracking Stakeholder Management Escalation Management Fixed Line Services Reporting

Project Manager (Contract)

Orange Business Services

Oct 2016 - Sep 2017 (11 months)

Led the migration of an 8.6 CUCM cluster to a 10.5 CUCM for over 50 sites, managing end-to-end requirements and migration activities.

Project Management Migration Activities Team Coordination Documentation

Technical Solutions Leader

Aricent

Jun 2016 - Oct 2016 (4 months)

Developed project plans for IT & Telecom client's Service Provisioning and Billing tools, preparing HLD and LLD documents.

Project Planning Billing Tool Documentation Telecom Client Management

Project Manager

Hewlett-Packard

Apr 2011 - Jul 2016 (5 years 3 months)

Developed processes for tracking demand and resourcing plans for infrastructure transition, facilitating JAD sessions to address project risks.

Project Management Resourcing Plans Risk Management Documentation Stakeholder Engagement

Assistant Manager

Bharti Airtel Ltd.

Aug 2006 - Apr 2011 (4 years 8 months)

Specialized in incident management for enterprise services, leading to a promotion as Team Lead and developing an internal website integrated into the CRM tool.

Incident Management Enterprise IT Team Leadership CRM Knowledge Base Top Performer Process Improvement

Education

Degrees, certifications, and relevant coursework

APJ Abdul Kalam Technological University

Bachelor of Technology, Electronics and Communications Engineering

2001 - 2006

Completed a Bachelor of Technology in Electronics and Communications Engineering, focusing on the principles of electronics, communication systems, and signal processing.