At Advans Côte d'Ivoire, I managed a portfolio of small businesses and individuals, providing personalized follow-up to support retention. I also proposed financial solutions and optimized case processing through CRM.
At Alpha Yele, I deployed multichannel marketing strategies across Instagram, Facebook, and LinkedIn, tracking campaign KPIs. I created visual, written, and video content and analyzed campaign performance within a limited budget.
At Média Contact CI — COCAN 2023 / MTN CI, I handled customer requests, followed up proactively to reduce recurring complaints, and managed disputes, payments, and account changes with CRM traceability.
Earlier, as a Stagiaire Assistant Communication at STF — Sciences et Technologies au Féminin, I wrote institutional project proposals and supported social media and event materials. My experience also includes field data collection with Kobotoolbox and client portfolio and delivery follow-up.
