Open to opportunities

Yasmine Gouem

@yasminegouem

Message

Dedicated customer support professional with strong problem-solving skills.

Côte d'Ivoire

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a customer support professional with a passion for delivering high-quality service. My experience at Betclic Group has honed my ability to analyze and resolve issues efficiently, ensuring customer satisfaction in a fast-paced environment. I pride myself on my mastery of various products, including poker, sports betting, and casino games, which allows me to provide tailored assistance to clients.

Previously, I worked as a Loan Recovery Officer at Engie Energy Access, where I managed a portfolio of over 600 clients. This role required strong negotiation skills and the ability to communicate effectively with clients to secure payments. My background in administrative and sales support has further developed my organizational skills and my ability to assist marketing teams with promotional campaigns.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Betclic Group

Jan 2024 - Apr 2024 (3 months)

Provided high-quality and personalized customer service, resolving issues efficiently and handling complaints. Collaborated with various departments to enhance customer service and participated in training initiatives.

Customer Service Problem Solving Communication Teamwork Time Management Interpersonal Skills Organizational Skills

Loan Recovery Officer

Engie Energy Access

Jan 2023 - Jan 2024 (1 year)

Managed a portfolio of over 600 clients, ensuring effective debt collection through phone communication. Negotiated solutions with clients and maintained updated client files and reports.

Debt Collection Communication Negotiation Problem Solving Time Management Client Management Teamwork Interpersonal Skills

Administrative and Sales Assistant

Wall Business

Jan 2022 - Jan 2023 (1 year)

Assisted in managing customer relations and supported marketing campaigns. Handled administrative tasks and social media management, while ensuring customer loyalty through effective feedback.