Open to opportunities

Koffi Auguste Denise N'goran

@koffiaugustedeniseng

Message

Detail-oriented business graduate with strong analytical and communication skills.

Côte d'Ivoire

Message

What I'm looking for

I am seeking a role that allows me to leverage my analytical skills and customer service experience in a dynamic environment, with opportunities for growth and professional development.

I am a dedicated professional with a Bachelor Degree in Business Administration from BYU Idaho, where I honed my skills in accounting, budgeting, and financial reporting. My education has equipped me with the ability to create detailed accounting statements and advanced spreadsheets, enabling me to provide valuable data for financial decision-making.

In my current role as a Sales Representative at Bell Canada, I excel in customer service and team training, maintaining high satisfaction scores while assisting customers with their telecommunications needs. My previous experience as a Manager, Interpreter, and Trainer at the Abraham Lincoln Institute allowed me to develop strong management and translation skills, further enhancing my ability to communicate effectively in both English and French.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

Bell Canada

Dec 2023 - Present (1 year 7 months)

Answered inbound and outbound calls from customers in Quebec, Canada, providing information on internet, telephone, and mobile services. Trained team members and maintained a high customer satisfaction score, while also assisting the Managing Director with payroll reports.

Customer Service Sales Payroll Reporting Communication Skills Product Knowledge

Manager, Interpreter and Trainer

Abraham Lincoln Institute

Aug 2018 - Present (6 years 11 months)

Translated various documents between English and French, managed company portfolios, and provided interpretation services at conferences, seminars, and symposia. This role involved significant linguistic and organizational responsibilities.

Translation Interpretation Portfolio Management Document Management

Community Volunteer

Ministry of Health (International Conference on AIDS and STI

Nov 2017 - Present (7 years 8 months)

Led a team of translators to welcome visitors and raised participants' awareness of AIDS and sexually transmitted infections through daily workshops. Developed public speaking skills by presenting to large audiences.

Team Leadership Public Speaking Health Education

Education

Degrees, certifications, and relevant coursework

BYU IDAHO

Bachelor Degree, Business Administration

Created accounting statements and built advanced professional spreadsheets. Analyzed budgeting tools and reported production decisions in market economy. Produced useful QuickBook reports and provided data for financial decisions.

Ensign College

Certificate, Basic Accounting

Prepared financial statements pursuant to Generally Accepted Accounting Principles. Performed reconciliations on general ledger accounts and evaluated financial statements. Conducted computerized accounting and managed accounts payable/receivable for corporations.