Irene Wachiuri
@irenewachiuri
Business administration specialist driving procurement, operations, and customer excellence.
KenyaWhat I'm looking for
I am a results-driven business administration specialist with deep experience in procurement, administration, customer service, and project coordination. I focus on optimizing operations, managing budgets, and negotiating contracts to improve profitability and compliance.
Across roles in retail, wholesale, and service organizations, I have led process improvements that reduced stockouts by over 30%, standardized policies increasing compliance by 30%, and boosted client retention and sales performance.
As a virtual assistant and manager I deliver reliable project coordination—maintaining 98% on-time completion, 99% accurate records, and significant gains in client satisfaction through efficient communication systems.
I bring strong technical proficiency with Microsoft Office, Excel, Google Sheets, Trello, Asana and SAP ERP, a commitment to staff development, and a proven track record of strengthening vendor relationships and operational efficiency.
Experience
Work history, roles, and key accomplishments
Business Administration Specialist
JikoMart Enterprises Ltd
Jan 2025 - Present (11 months)
Leading transformation to a hybrid wholesale and retail model, optimizing pricing, inventory, and logistics to reduce stockouts by over 30% and drive a projected 20–50% increase in sales revenue.
Virtual Assistant
Freelance
Feb 2018 - Present (7 years 10 months)
Managed multiple client projects with 98% on-time delivery, maintained 99% accurate records in Excel/Google Sheets, and improved client satisfaction by 30% through timely communications and calendar management.
Customer Service Manager
Kleansley Hygiene Plus Ltd
Jun 2017 - Feb 2018 (8 months)
Resolved 95%+ of customer complaints quickly, increased repeat clients by 25%, and produced management reports that improved contract monitoring efficiency by 30%.
Secretary / Administrative Assistant
Marson Integrated Ltd
Jul 2015 - Dec 2016 (1 year 5 months)
Developed the company's first financial and administrative policy manual, coordinated tendering for civil and electrical works with 100% procurement compliance, and reduced document retrieval time by 50%.
Procurement Officer
JikoMart Enterprises Ltd
Nov 2012 - Nov 2013 (1 year)
Managed procurement activities to streamline supply processes, contributing to reduced stock delays and improved sales efficiency during tenure.
Education
Degrees, certifications, and relevant coursework
Kimathi Institute of Technology
Diploma in Business Administration, Business Administration
Completed a Diploma in Business Administration awarded by KNEC, covering administration, procurement, and office management practices.
Rainbow Computer College
Certificate in Computer Packages, Computer Applications
Completed a Certificate in Computer Packages covering MS Windows, MS Office, and PageMaker to support administrative and data management tasks.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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