Irene Pini

I’m a customer-focused professional with 3+ years of experience in client relationship management, portfolio operations, and KPI-driven performance improvement across international environments. I act as a trusted point of contact, ensuring alignment and satisfaction throughout the customer lifecycle.

I bring a data-driven mindset to operational excellence—evaluating KPIs and operational metrics to spot trends, optimize workflows, and strengthen SLA compliance. In my roles, I’ve improved customer satisfaction scores by 15% and reduced operational errors by 30% through better portfolio management processes.

I’m strong at building partner relationships and managing cross-functional processes that keep service delivery seamless. I’ve supported a partner network handling thousands of policyholders with 98% accuracy, and increased SLA compliance by 20% by coordinating activities and monitoring performance.

Communication is central to how I work: I’m multilingual (Italian, English, Portuguese, French) and known for clear, empathetic, customer-centric issue resolution. I use tools like ServiceNow, SQL, Oracle JDEdwards, and PowerBI to track performance and drive proactive improvements.