Glenn Paul Bitagcul
@glennpaulbitagcul
I lead secure, high-availability IT operations, NOC teams, and client service delivery.
PhilippinesWhat I'm looking for
I lead end-to-end IT service delivery for employees and offshore clients, covering infrastructure, networking, email, user accounts, security operations, and service requests.
At Technology Elite Inc., I supervise and mentor 15 L1–L3 NOC engineers, manage after-hours support, and oversee enterprise hardware procurement and lifecycle processes. I also improve onboarding and offboarding workflows while coordinating client escalations across onshore and offshore teams.
My background includes change and incident management at Infor Philippines and Hewlett-Packard, plus second-line remote desktop support and technical troubleshooting for AT&T and SBC Global at Convergys.
Experience
Work history, roles, and key accomplishments
Senior Technical Support for AT&T and SBC Global
Convergys
Provided support for AT&T users including internet, modem, line, and setup issues, and supervised new agents for product and quality operations.
Change Supervisor
Administered ITIL-aligned change management workflows, processed change tickets, and coordinated approvals for infrastructure changes.
Associate Cloud System Administrator
Infor Philippines
Created and managed change requests in accordance with change management policies and served as a technical escalation point for complex incidents.
IT Manager
Technology Elite Inc.
Managed end-to-end IT service delivery for employees and offshore clients, supervised a multi-tier NOC team, and oversaw procurement and lifecycle management.
2nd Level Global Remote Desktop Engineer
Provided second-line technical support, managed user accounts via Active Directory and Exchange, and delivered training to Level 1 engineers.
Education
Degrees, certifications, and relevant coursework
STI Fairview College
Bachelor of Science, Computer Science
1997 - 2001
Pursued a Bachelor of Science in Computer Science from 1997 to 2001.
St. Patrick High School
High School Diploma, General Studies
1993 - 1997
Completed secondary education from 1993 to 1997.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Glenn Paul?
You can contact Glenn Paul and 90k+ other talented remote workers on Himalayas.
Message Glenn PaulGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
