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Raffy Benedicto

@raffybenedicto

IT Security Operations Engineer at Crypto.com who deployed a patch management program across 2.5k devices, reducing unpatched vulnerability exposure by 90%.

Philippines

Message

At FORIS LIMITED (Crypto.com), I engineered and deployed a patch management program using Qualys and ManageEngine across 2.5k devices, reducing unpatched vulnerability exposure by 90%.

I also administered MDM for 2.4k+ corporate endpoints through JAMF Pro and Workspace One, building enrollment workflows, compliance policies, and remote remediation scripts.

At TRUSTWAVE INC., I designed an ITIL-aligned Major Incident process adopted across the APJ region and built ServiceNow catalog items, dashboards, and reports. I also owned the G2G escalation program for APJ.

Earlier, I worked across problem management and IT operations at COLLABERA INC., CONDUENT INC., and ACCENTURE INC. My experience includes ITIL process improvement, ServiceNow, HP ITSM platforms, and supporting clients including the European Central Bank and Telenor.

Experience

Work history, roles, and key accomplishments

Current

IT Security Operations Engineer

Current

Foris Limited

Oct 2023 - Present (2 years 11 months)

Engineered and deployed enterprise patch management program using Qualys and ManageEngine, reducing unpatched vulnerability exposure by 90%. Owned MDM administration for 2.4k+ endpoints via JAMF Pro and Workspace One, and architected Okta identity workflows.

Qualys ManageEngine Jamf Workspace ONE Okta Crowdstrike Netskope MacOS Windows iOS Vulnerability Management Patch Management MDM IAM ServiceNow

IT Service Management Process Coordinator

Trustwave Inc.

Dec 2021 - Sep 2023 (1 year 9 months)

Designed and implemented ITIL-aligned Major Incident process adopted across the APJ region, reducing average resolution time for P1 incidents. Built and maintained ServiceNow catalog items, dashboards, and reports for leadership visibility.

ITIL Incident Management ServiceNow Reporting Process Improvement Stakeholder Management

Service Operations Analyst

Collabera Inc.

Jun 2021 - Nov 2021 (5 months)

Drove root cause analysis investigations on high-priority problems, coordinating across support teams to deliver permanent fixes. Designed KPI and trend reporting frameworks for Problem Management.

Problem Management Root Cause Analysis KPI Reporting Stakeholder Communication ServiceNow

IT Operations Analyst II

Conduent Inc.

Feb 2019 - May 2021 (2 years 3 months)

Owned end-to-end Problem Management process, identifying recurring incident patterns and driving root cause investigations. Led ServiceNow implementation workstream for Problem Management module.

Problem Management Incident Management ServiceNow Process Improvement Data Analysis

IT Operations Senior Analyst

Accenture Inc.

Apr 2015 - Feb 2019 (3 years 10 months)

Managed end-to-end ITIL process coverage across Incident, Service Request, Change, and Problem Management for global clients. Administered HP Service Manager and full HP ITSM suite for critical financial and telecommunications clients.

ITIL Incident Management Change Management Problem Management HP Service Manager (HPSM)HP Asset Manager HP SiteScope HP NNMi HP UCMDB HP Connect It HP Openview ServiceNow

IT Specialist Supervisor

Apex8 Studios Inc.

Jan 2014 - Mar 2015 (1 year 2 months)

Managed full IT infrastructure including servers, endpoints, access control systems, and biometric devices. Supervised IT support staff and owned server room operations.

IT Infrastructure Server Administration Team Supervision hardware troubleshooting Access Control

Technical Support Staff

Puregold Price Club

Jul 2011 - Dec 2013 (2 years 5 months)

Administered Windows and Linux servers supporting retail POS operations. Managed full lifecycle of POS hardware and software, including installation, configuration, patching, and database updates.

Windows Server Linux POS systems System Monitoring Patch Management Database Updates