irene amcho
@ireneamcho
Human Resources professional focused on operations, compliance, and customer-centered administrative excellence.
KenyaWhat I'm looking for
I am a Bachelor of Commerce graduate specializing in Human Resource Management with hands-on experience in operations and HR support. I combine academic training with practical roles in healthcare operations and public-sector HR attachments.
In my current role as Operations Manager at a hospital branch, I oversee clinical and non-clinical daily operations, drive initiatives to improve patient flow, reduce waiting times, and ensure compliance with healthcare regulations.
I previously served as an Administrative Assistant handling insurance billing, operational reporting, and records management, and as an HR Attaché where I shortlisted candidates, filed HR reports, and conducted new employee orientation.
I am committed to teamwork, integrity, and excellent customer service, and I pursue continuous learning in talent and human capital management to contribute effectively to organizational goals.
Experience
Work history, roles, and key accomplishments
Operations Manager
Galaxy Hospital Limited
Mar 2025 - Present (7 months)
Promoted to Operations Manager overseeing daily clinical and non-clinical operations; led initiatives that improved patient flow, reduced waiting times, and enhanced regulatory compliance to boost service quality and patient satisfaction.
Administrative Assistant
Galaxy Hospital Limited
Oct 2023 - Present (2 years)
Supported hospital operations by coordinating between departments, handling insurance billing and client insurance issues, and producing daily operational reports and records to ensure seamless service delivery.
HR Attaché
Office of the Attorney General
Aug 2022 - Nov 2022 (3 months)
Worked with HR officer to shortlist candidates, conduct new employee orientation, and prepare HR filings and reports, supporting recruitment and onboarding processes during a fixed-term attachment.
Education
Degrees, certifications, and relevant coursework
MKMultimedia University of Kenya
Bachelor of Commerce, Human Resource Management
Grade: Second Class Honours (Upper Division)
Activities and societies: Completed online courses on Talent Management, Human Capital Management, and Customer Relationship Management.
Bachelor of Commerce in Human Resource Management, graduated with Second Class Honours upper division; completed related online courses in Talent Management, Human Capital Management, and Customer Relationship Management.
Materi Girls' High School
Certificate of Secondary Education (K.C.S.E.), Secondary Education
2017 - 2017
Grade: B-
Completed secondary education at Materi Girls' High School, attaining a mean grade of B- in the K.C.S.E.
Kisima Primary School
Certificate of Primary Education (K.C.P.E.), Primary Education
2013 - 2013
Grade: B-
Completed primary education at Kisima Primary School, attaining a mean grade of B- in the K.C.P.E.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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