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Kate Kitavi

@katekitavi

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Administrative Operations Specialist | Workflow & Process Optimisation

Kenya

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What I'm looking for

I seek a role where I can lead operations, improve processes, ensure compliance, mentor teams, and deliver measurable efficiency and cost savings.

I am a Hybrid Administrative Operations Specialist with 10+ years of combined experience in operations, administration, and customer support. I help businesses streamline workflows, improve processes, and run day-to-day operations smoothly.

My expertise includes workflow design, process documentation, procurement and inventory management, cross-team coordination, and financial administration. I excel at taking ownership, improving systems independently, and ensuring tasks are completed efficiently without supervision.

I am proficient with remote tools, including Slack, Zendesk, Odoo, and Google Workspace, which makes me an effective partner for teams that need reliable, structured, and organised operational support.

If you need someone to set up systems, optimise operations, and keep your business running efficiently, I can help.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Transafrica Medical Supplies

Jun 2022 - Present (3 years 6 months)

1. Built operational workflows, standardized documents, and reporting structures
2. Designed and implemented inventory systems,
4. Led cross-functional teams, maintaining performance standards and resolving conflicts
5. Oversaw recruitment and onboarding, setting clear performance metrics
6. Maintained compliance and regulatory adherence across all company operations

Operations Management Procurement Inventory Control & Compliance Process Design Team Leadership Workflow Management Process Improvement Process Management

Practice Manager

Summit Dental Care

Nov 2023 - Nov 2025 (2 years)

Redesigned front-desk and scheduling systems to improve patient flow and satisfaction, managed procurement and clinic finances, and coached staff to raise service quality and operational efficiency.

Scheduling Procurement Financial Management Workflow Management Procurement And Sourcing Process Petty Cash Account Reconciliation

Customer Experience Executive

Safaricom Plc

Jul 2009 - Dec 2018 (9 years 5 months)

Consistently exceeded sales targets and achieved a 95% first-contact resolution rate for complex cases while supporting training initiatives and a six-month rotation with the Legal Department maintaining 100% compliance on confidential documentation.

Customer Experience Sales Escalation Management Training Delivery & Compliance