Open to opportunities

Iremnur Celilogullari

@iremnurcelilogullari

Message

I am a results-driven trainer and account manager in customer service and quality assurance.

Greece

Message

What I'm looking for

I seek customer-focused roles where I can train and mentor teams, optimize accounts to drive revenue, apply data-driven improvements, and grow into leadership responsibilities.

I am a results-driven trainer and account management professional with a Bachelor of Laws from Anadolu University. I have built expertise mentoring account managers, developing training materials, and optimizing partner listings to drive visibility and revenue on projects such as the Expedia account.

My background includes Quality Analyst and Customer Service roles at Teleperformance Hellas, where I monitored service quality, produced actionable reports, and led process improvements. I bring strong problem-solving skills, a focus on collaborative learning, and a track record of improving performance through data-driven recommendations.

Experience

Work history, roles, and key accomplishments

Current

Trainer

Current

Foundever

Aug 2024 - Present (1 year)

Develop and deliver training for Expedia account managers, creating materials, mentoring new hires, and providing ongoing support to accelerate onboarding and ensure policy and sales compliance.

Training Mentoring Curriculum Design Onboarding Sales Coaching Expedia Performance Management

Account Manager

Foundever

May 2024 - Aug 2024 (3 months)

Managed relationships with property partners on Expedia, optimizing listings and delivering data-driven recommendations to increase visibility and revenue.

Account Management Partner Relations Expedia Market Analysis Sales

Quality Analyst

Teleperformance Hellas

Jan 2023 - May 2024 (1 year 4 months)

Monitored customer service interactions for compliance and quality, produced evaluation reports, and coached agents to improve performance and adherence to standards.

Quality Assurance Coaching Compliance Salesforce Figma Customer Service

Customer Service Agent

Teleperformance Hellas

Mar 2017 - Jan 2023 (5 years 10 months)

Handled email, chat and phone support across sales and technical projects, resolved customer complaints, and maintained product knowledge to ensure satisfaction and loyalty.

Customer Support Email Ticketing Technical Troubleshooting Sales Support CRM Microsoft Office