XGXenia Georgopoulou
@xeniageorgopoulou
Dedicated Talent Acquisition Specialist with a multicultural background.
GreeceWhat I'm looking for
As a Talent Acquisition Specialist at Hemmersbach, I am responsible for sourcing, attracting, interviewing, and onboarding employees. My role involves coordinating with hiring managers and developing effective recruiting strategies, ensuring a seamless hiring process through the use of an Applicant Tracking System (MyRecruiting).
Previously, I worked as a QA Analyst at Concentrix, where I served as the point of contact for the Airbnb project. My responsibilities included monitoring agent performance, delivering trend analysis data to Operation Managers, and participating in calibration sessions to maintain consistency. My diverse background, having been born in Greece and raised in Germany, has equipped me with the adaptability and open-mindedness necessary to thrive in multicultural environments.
With extensive experience in customer and client relations, I am highly motivated and organized. I have a proven track record of developing quality assurance protocols and mentoring team members, which showcases my initiative and accountability. I believe that effective communication is key to successful interactions, and I strive to connect with individuals from various backgrounds to foster a collaborative team environment.
Experience
Work history, roles, and key accomplishments
Talent Acquisition Specialist
Hemmersbach
Nov 2023 - Present (1 year 7 months)
Responsible for sourcing, attracting, interviewing, and onboarding employees while coordinating with hiring managers. Develops recruiting strategies and manages the hiring process using an Applicant Tracking System.
CONon Discrimination & Taxes QA and POC for the client, while also evaluating & supporting
the dedicated team. Monitoring performance by evaluating interactions & ensuring proper adherence to procedures. Identifying & delivering trend analysis data to OM, assisting in creating and implementing Action Plans for outliers. Participating in calibration sessions to ensure consistency.
SKDocumenting internal processes, training and mentoring both in house & outsourcing agents. Developed a new quality assurance protocol. Pinpointing areas of improvement through monitoring calls, Email and chat communications, giving constructive feedback as well as analyzing CS metrics. Daily communication & cooperation with a variety of teams to ensure alignment in projects.
SKProvided excellent customer service to customers and merchants, ensuring accurate data input of inquiries. Assisted customers with their needs via various communication channels.
WEAssisted German-speaking customers with troubleshooting and technical support via phone, email, and chat. Mentored new agents for the Amazon project in Istanbul.
Education
Degrees, certifications, and relevant coursework
ATAristotle University of Thessaloniki
Bachelor of Arts, German Language and Literature
Grade: 9.1 / 10
Bachelor's degree focused on German Language and Literature, with a diploma thesis on language mediation in foreign language lessons.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Salary expectations
Social media
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