arsene Niyongabo
@arseneniyongabo
I resolve customer issues across phone, email, and chat while building loyalty and protecting account accuracy.
CanadaWhat I'm looking for
I've supported customers at Gescom, Aguero, AnswerNet, and KFC, resolving account, product, service, and banking inquiries across fast-paced environments.
At Aguero and AnswerNet, I handled phone and email support remotely, updated customer accounts and CRM records, resolved service issues, and escalated complex concerns when needed. I bring over six years of customer experience across Ontario and Quebec, with a focus on empathy, clear communication, retention, upselling, and cross-selling.
I'm fluent in English and French and comfortable contributing independently in remote settings or as part of a high-performing team.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Gescom
Jun 2025 - Jul 2026 (1 year 1 month)
Assisted customers with account inquiries, transactions, and banking services. Resolved customer concerns and processed account updates while maintaining accuracy and confidentiality.
Technical Support Associate
Aguero
Apr 2022 - Jun 2025 (3 years 2 months)
Responded to customer inquiries via phone and email. Updated customer accounts and maintained CRM records while resolving service issues to ensure customer satisfaction.
Call Center Agent
AnswerNet
Oct 2018 - Jan 2021 (2 years 3 months)
Assisted customers with account, product, and service inquiries. Resolved complaints and escalated complex issues while maintaining accurate customer interaction records.
Customer Service Team Member
KFC
Mar 2015 - Mar 2018 (3 years)
Served customers in a fast-paced environment, processed orders and payments accurately, and maintained excellent customer service and cleanliness standards.
Education
Degrees, certifications, and relevant coursework
University of Waterloo
Bachelor of Accounting, Accounting
2010 - 2015
Bachelor of Accounting degree from the University of Waterloo from 2010 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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