Open to opportunities

Iqra Sarwar

@iqrasarwar1

Message

Dedicated customer service representative with strong problem-solving skills.

Pakistan

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a fast learner with a strong adaptability to various situations, particularly in customer service roles. My experience has equipped me with excellent problem-solving skills, allowing me to handle interactions with patience and politeness. I pride myself on my collaborative mindset, ensuring that I work well with others to achieve common goals.

My educational background includes a Bachelor's degree in Chemistry, where I developed analytical and communication skills through rigorous coursework and lab experiments. Additionally, I am currently preparing for competitive exams, which has further honed my analytical writing and critical reasoning abilities. I am dedicated to delivering exceptional customer service, ensuring that every interaction is handled with honesty and efficiency.

Experience

Work history, roles, and key accomplishments

Cold Caller Trainee

Expert Hire Solutions

Jan 2025 - Present (6 months)

Learned cold calling techniques using professional scripts and practiced outreach through LinkedIn navigation tool and Zoho Vault. This training developed my skills in proactive communication and lead generation.

Cold Calling Professional Scripts LinkedIn Navigator Outreach

Customer Service Professional

CVS Health

Jan 2025 - Present (6 months)

Practiced real-life customer service scenarios through the CVS Call Center course, including complaint handling, empathy-driven communication, and follow-ups. This experience enhanced my ability to manage customer interactions effectively and professionally.

Customer Service Complaint Handling Empathy Call Center Operations

Store Assistant

Local Shop

Jan 2016 - Present (9 years 6 months)

Managed daily store operations including customer service, cash handling, and inventory tracking with accuracy and efficiency. Ensured smooth functioning of the shop and positive customer interactions.

Customer Service Inventory Management

Education

Degrees, certifications, and relevant coursework

Bahauddin Zakariya University

Bachelor's in Chemistry, Chemistry

Developed analytical, problem-solving, and communication skills through coursework, lab experiments, and collaborative research. Gained proficiency in data interpretation, structured reporting, and time-sensitive task execution.

World Times Institute

Competitive Exam Preparation, Civil Service

Studied diverse subjects including Political Science, Environmental Science, International Relations, and Current Affairs. Developed advanced skills in analytical writing, critical reasoning, structured communication, and time-bound task execution.