Open to opportunities

Iqra Khalid

@iqrakhalid1

Message

Senior operations leader transitioning into Human Resources to drive measurable people and process outcomes.

Pakistan

Message

What I'm looking for

I’m seeking an HR-focused role where I can use my operational rigor and people-first mindset to support recruiting workflows, talent screening, and employee engagement—delivering measurable outcomes through structured process, clear communication, and continuous improvement.

I’m a results-driven Senior Operations Executive with 4+ years of experience optimizing processes, improving efficiency, and ensuring smooth day-to-day operations. I’ve managed cross-functional tasks, coordinated programs from planning through execution, and supported initiatives with hands-on problem-solving and stakeholder communication.

Now transitioning into Human Resources, I bring a people-focused approach backed by operational insight—screening 350+ candidates daily, using CRM systems to identify and qualify talent, and scheduling interviews with clear, timely coordination. In operations roles, I’ve led root cause analysis, built KPIs from customer feedback, handled invoicing and complaint management, and trained/mentored team members—helping me deliver measurable improvements while supporting strong team collaboration and HR-ready processes.

Experience

Work history, roles, and key accomplishments

Current

Screening Executive

Current

Institute of Business Management

Jan 2026 - Present (4 months)

Screen 150–200 candidates daily using CRM systems, communicate role requirements clearly, and assess applicants against predefined criteria. Coordinate interviews with hiring managers and maintain accurate candidate records for tracking and reporting.

Candidate Screening CRM Systems Interview Scheduling Recruitment Operations Record Management

Senior Business Executive

Virtual Remittance Gateway

Jan 2021 - Jan 2024 (3 years)

Managed day-to-day operations and created detailed process documentation for internal office and SBP. Conducted root-cause analysis, implemented corrective actions, built KPIs from customer feedback, and supported cross-functional teams and vendor coordination.

Operations Management Root Cause Analysis Process documentation KPIs Customer Feedback Analysis Cross functional Coordination Vendor Management Invoice Management

CSS Officer

JS Bank

Jan 2018 - Jan 2019 (1 year)

Designed and administered customer surveys to measure satisfaction (including NPS), analyzed results, and produced weekly/monthly reports to drive service improvements. Managed complaints and problem-resolution calls, and conducted branch audits to ensure service quality and operational compliance.

Survey Complaint Management Branch Audits Service Quality Management