Seeking a remote Customer Success, Customer Support, or Technical Support role. I bring 6+ years of customer-facing experience, including 3+ years supporting U.S. customers at Gardyn, with expertise in technical troubleshooting, escalations, billing, shipping, and tools like Zendesk, Front, ShipStation, and Amplitude.
Looking for a job
Intisar Ahmed Chowdhruy
@intisar_ahmed
Customer Success professional who enjoys solving problems, helping customers, and creating better support experiences.
BangladeshWhat I'm looking for
At Gardyn, I handled customer support across email and chat, maintaining 85%+ CSAT while resolving in-scope issues within 24 hours. I guided customers through connected-device, app, Wi-Fi, and connectivity problems, resolving many without hardware replacement.
I documented and followed up on escalations across Billing, Shipping, Fulfillment, Hardware, and Technical Support. I also created and maintained Notion documentation that gave the team clearer case history and faster handoffs.
At Islami Bank Bangladesh Limited, I troubleshot internet banking and fund-transfer issues and investigated foreign remittance concerns with IT support. Earlier, at Hello World Communication, I provided phone sales and product guidance to U.S. consumers and de-escalated complaints.
Experience
Work history, roles, and key accomplishments
GA
Customer Success Specialist
Gardyn
Mar 2023 - Sep 2026 (3 years 6 months)
Handled high-volume customer support via email and chat, resolving technical issues and escalations. Maintained high CSAT and improved processes with documentation.
IL
Branch Customer Service Officer
Islami Bank Bangladesh Limited
Sep 2020 - Feb 2023 (2 years 5 months)
Troubleshot internet banking issues and resolved fund transfer errors. Coordinated with IT and support teams to investigate and resolve customer concerns.
HC
Customer Service Representative
Hello World Communication
Jul 2013 - Dec 2013 (5 months)
Provided phone sales and product guidance to U.S. consumers, de-escalated complaints, and supported quality assurance.
Education
Degrees, certifications, and relevant coursework
University of Dhaka
Master of Social Science, Criminology and Criminal Justice
2018 - 2019
Master's in Criminology and Criminal Justice from the University of Dhaka, completed in 2019.
Premier University
Bachelor of Laws, Law
2014 - 2018
Bachelor of Law (LL.B. Hons.) from Premier University, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BangladeshAuthorized to work in
Salary expectations
15k-25k USD
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