Open to opportunities

Intan Diva

@intandiva

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Detail-oriented data analyst with expertise in voter information integrity.

Malaysia

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What I'm looking for

I seek a role that fosters professional growth and values community engagement.

I am a dedicated professional with a strong background in data verification and customer service. My recent role as a Voter Data Updating Officer at the Indonesian Consulate in Johor Bahru allowed me to conduct a comprehensive data verification process for the 2024 Presidential election, achieving an impressive accuracy rate of 98%. This experience not only enhanced the integrity of voter information but also contributed to a more transparent electoral process.

In addition to my work in data management, I have experience in optimizing transaction workflows as a Customer Service Representative at Ndandani Tekno. My efforts resulted in a 25% increase in process efficiency, leading to faster service delivery and improved client retention rates. I am passionate about utilizing my skills to drive positive outcomes and enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Overseas Election Committee Coordinator

Indonesian Consulate Johor Bahru

Jan 2024 - Feb 2024 (1 month)

Coordinated the establishment of multiple voting stations across diverse regions, ensuring accessibility for over 100 voters and aiming to achieve a target of 250 ballots filled per station during the Indonesian Presidential Election in 2024.

Voting Station Coordination Voter Accessibility Election Management Project Coordination Stakeholder Engagement

Voter Data Updating Officer

Indonesian Consulate Johor Bahru

Mar 2023 - May 2023 (2 months)

Conducted a comprehensive data verification process for 300 voters in the 2024 Presidential election, achieving an accuracy rate of 98%, enhancing the integrity of voter information and contributing to a more transparent electoral process.

Voter Information Management Electoral Process Improvement Data Analysis

Customer Service Representative

Ndandani Tekno

May 2021 - Jun 2021 (1 month)

Optimized transaction workflows between clients and employees, achieving a notable 25% increase in process efficiency which resulted in faster service delivery and improved client retention rates.

Customer Service Workflow Optimization Efficiency Improvement Communication Skills