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Iniobong Amos

@iniobongamos

Customer Support Officer at Opay, resolving transaction and account issues while supporting customers by phone and email.

Nigeria

Message

What I'm looking for

I'm seeking a Graduate Trainee role where I can apply analytical rigor and strategic problem-solving to support operational excellence and business solutions.

At Opay, I resolve customer concerns involving transactions, account access, and service requests, and escalate complex cases for follow-up. I support customers through daily calls and email inquiries.

At Ogun State Property and Investment Corp (OPIC), I streamlined visitor documentation protocols, reducing average client waiting time by 15%. At Carthify and Sons Integrated Services, I used a FIFO system that reduced stock waste by 12% and maintained 99.8% inventory accuracy.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

Opay

Jun 2026 - Present (4 months)

Managed 200+ customer calls and 100+ emails daily, resolving transaction, account, and service-related issues. Investigated and resolved failed transactions, account restrictions, and freezes, escalating complex cases as needed.

Customer Support Issue Resolution Escalation Management Communication Skills

Customer Service Officer

Ogun State Property and Investment Corp

Jan 2025 - Jan 2026 (1 year)

Streamlined visitor documentation protocols, reducing average client waiting time by 15%. Acted as primary contact for high-net-worth clients and managed confidential files and weekly reports.

Process Optimization Stakeholder Relations Administrative Support Record keeping

Inventory & Stock Control Officer

Carthify and Sons Integrated Services

Jan 2024 - Jan 2025 (1 year)

Conducted weekly stock-taking and reconciled discrepancies, achieving 99.8% inventory accuracy. Implemented FIFO system reducing waste by 12% and used Excel for tracking and reporting.

Inventory Management Stock Reconciliation FIFO Excel Quality Control Data Reporting

Operations Manager

Jessyjas Ventures

Jan 2023 - Jan 2024 (1 year)

Directed daily workflows for a multi-functional team, ensuring consistent achievement of monthly targets. Managed workplace disputes and customer grievances to maintain a positive climate and high repeat-client rate.

Team Leadership Conflict Resolution Workflow Management Client Relations

Education

Degrees, certifications, and relevant coursework

Airtel NextGen Fellowship & 3MTT Nigeria

Certificate, Project Management

Project Management certification in progress as of 2026.

National Youth Service Corps

Certificate of National Service, National Service

Completed the Certificate of National Service in May 2026.

Alison Institute

Certificate, Human Resource Management

Completed Human Resource Management certification in 2026.

University of Port Harcourt

Bachelor of Science, Sociology

2018 - 2023

Bachelor of Science in Sociology from the University of Port Harcourt, with coursework in industrial sociology, statistics for social sciences, research methods, and organizational theory.