Ini Ikika
@iniikika
Customer support specialist with international education experience and strong technical troubleshooting skills.
CanadaWhat I'm looking for
I am a customer support specialist focused on serving international students and educational institutions, blending technical troubleshooting with empathetic student care.
Over the past four years I have supported students and universities across multiple regions, resolving registration, platform, and visa-related issues through email, chat, and virtual meetings while maintaining high satisfaction scores.
In administrative and school roles I manage enrollment, records, staff coordination, and policy implementation to ensure smooth daily operations and compliance with educational standards.
I conduct webinars and virtual orientations to boost engagement and retention, and I continuously collaborate with admissions, IT, faculty, parents, and external partners to improve processes and student outcomes.
Experience
Work history, roles, and key accomplishments
Student Support Coordinator
International Learning Hub
Jun 2023 - Present (2 years 9 months)
Assisted international students with platform issues, registration procedures, and academic resource access via email, live chat, and virtual meetings, improving engagement and satisfaction through webinars and coordination with admissions and IT.
Customer Support Specialist
EduConnect Global
Apr 2021 - Present (4 years 11 months)
Provided dedicated support to international students and institutions across Asia, Europe, and Africa, managing onboarding, course registration, and technical issues with an average satisfaction score of 4.7/5 and conducting orientations to boost engagement.
School Administrator
Nuevas Frontiers First School
Jan 2019 - Present (7 years 2 months)
Oversee daily administrative functions including enrollment, attendance, record-keeping, staff scheduling, policy implementation, and parent/community inquiries to ensure smooth school operations and compliance.
Customer Support Agent
Global-Kings Edu Solutions
May 2021 - Apr 2023 (1 year 11 months)
Supported prospective and current students from 30+ countries with enrollment, billing, and academic queries, facilitated communications between students and faculty, and resolved issues via email, chat, and phone.
Class Teacher
Nuevas Frontiers First School
Jan 2010 - Dec 2019 (9 years 11 months)
Planned and delivered age-appropriate lessons, assessed student progress, managed classroom behavior, and collaborated with parents and colleagues to support student achievement and wellbeing.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Master of Education, Environmental Education
2020 - 2020
Completed a Master of Education (M.Ed) in Environmental Education at the University of Calabar in 2020.
Ediene Bible College
Senior Secondary School Certificate, Secondary Education
2010 - 2019
Completed Senior Secondary School Certificate through Ediene Bible College between 2010 and 2019.
University of Calabar
Bachelor of Environmental Education, Environmental Education
2007 - 2007
Awarded a Bachelor of Environmental Education from the University of Calabar in 2007.
Government Primary School, Atu
First School Leaving Certificate, Primary Education
Completed First School Leaving Certificate at Government Primary School, Atu.
Nuevas Frontiers First School
Primary School Completion, Primary Education
1998 -
Completed primary-level teaching role and foundational education at Nuevas Frontiers First School.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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