At NTT DATA, I deliver training and develop curricula for provider data management systems, while maintaining provider demographics and contracts for accuracy and compliance.
I lead audit-style reviews with cross-functional teams to identify gaps and implement corrective actions. My audit meetings helped drive quality scores to 98.9% and above, and I streamlined three training modules, reducing new-hire ramp-up time by two weeks.
Previously, at United HealthCare, I checked data submissions for completeness, updated provider directory data, and supported team training. I also write and manage content for Ingrid’s Inspiration.
