At CIGNA, I managed provider data quality operations for Medicare systems, covering onboarding, contracting, credentialing, demographic data, and integration. I also led a team of 15 Provider Data Analysts and implemented change-management and training initiatives that improved team productivity by 95%.
At CIGNA-HEALTHSPRING, I supervised 15 analysts and led network adequacy and provider access reporting using Quest Analytics. I also designed OnBase workflow solutions to streamline provider documentation, processing, and records retention.
At HEALTHSPRING, I managed provider contract loading and auditing and served as a subject matter expert for Network Adequacy and CMS HSD table submissions. My work included coordinating provider data, credentialing, contract operations, and claims operations to support accurate provider records.
