At VR Intake Solutions, I manage billing follow-ups across multiple pharmacy accounts, review EOBs, register payments, and maintain patient, insurance, and claim records. I investigate unpaid and denied claims and use Excel and Google Sheets to track outstanding accounts and report discrepancies.
My work has also included legal intake at The Lemon Reps and VR Intake Solutions, where I qualified prospective clients, gathered case information, and guided eligible clients through DocuSign. Earlier, I coordinated therapy appointments at Cognizant BPO and was promoted to supervisor at Atento El Salvador, where I coached agents, monitored performance, and managed escalations.
