Open to opportunities

Indrė Asipavičiūtė

@indrasipaviit

Client Delivery Executive turning data and continuous improvement into efficient B2B operations and exceptional client experiences.

Portugal

Message

What I'm looking for

I’m looking for a role where I can lead operational and client-experience improvements using data, process mapping, and automation (Power BI/Power Automate), partnering cross-functionally to deliver scalable solutions and measurable impact.

I’m a results-driven Client Delivery Executive who drives maximum operational efficiency through collaboration, data, and continuous improvement focused on client experience and process excellence.

I lead cross-functional and cross-country initiatives to optimize B2B client processes and translate business needs into scalable, efficient solutions—using structured, analytical problem solving and strong stakeholder alignment in fast-paced international environments.

In my current role, I manage global project delivery, build process maps, develop SLAs, and improve operational workflows. I also implement Power BI and Power Automate for performance and task tracking, and coordinate user system migrations.

Previously, I advanced process excellence through root cause analysis, SOP development, and training across EMEA markets. Earlier experience also included lead research and data analysis, business development and pre-sale work, CRM database management, and customer account oversight—followed by roles supporting customer satisfaction, online reputation, and social media operations.

Experience

Work history, roles, and key accomplishments

Current

Client Delivery Executive

Current

Worldpanel By Numerator

Aug 2024 - Present (1 year 10 months)

Managed global B2B client delivery by mapping processes, developing SLAs, and improving operational workflows to enhance client experience. Implemented Power BI and Power Automate for performance and task tracking, and coordinated user system migration.

Global Project Management Process Mapping SLA Process Improvement B2B Client Delivery Power BI Power Automate

Process Excellence Intern

Emma Sleep

Feb 2023 - Sep 2023 (7 months)

Supported process excellence initiatives for customer service across EMEA by managing operational improvements and standardization. Conducted root cause analysis and created SOP guidelines with training for customer service agents, including online reputation and review management.

Process Improvement Customer Service Operations Root Cause Analysis SOP Development Training Delivery Standardization Project Management Online Reputation Management

Lead Research & Data Analysis Specialist

No-Cv

Feb 2021 - Aug 2023 (2 years 6 months)

Delivered B2B customer experience support through business development, pre-sale project management, and customer account management. Managed a CRM database and supported product testing using structured research and data analysis.

Business Development Project Management B2B Customer Experience Pre sales Support Customer Account Management Product Testing Data Analysis Research

Social Media Coordinator

Igl Raimonda

Jun 2021 - Mar 2023 (1 year 9 months)

Drove brand development and coordinated social media execution through copywriting and creation of visual content. Managed Facebook and Instagram ads and maintained administration of social media accounts.

Brand Development Copywriting Visual Content Creation Social Media Management Facebook Ads Instagram Ads Ads Management Content Coordination

Customer Satisfaction Coordinator

Connected Teams

Mar 2021 - Dec 2021 (9 months)

Supported customer satisfaction efforts through copywriting, newsletter creation, and ongoing customer account management. Helped maintain customer communications and engagement across accounts.

Customer Satisfaction Copywriting Customer Account Management Customer Communications Content Management

Representative

European Commission Representation in Lithuania

Aug 2018 - Aug 2020 (2 years)

Organized and moderated events for school students focused on youth opportunities in the European Union. Coordinated event activities to support engagement and learning outcomes.

Event Coordination Event Moderation Program Coordination EU Education Promotion Stakeholder Engagement

Events Committee and Training Manager

Lithuanian School Students' Union

Sep 2016 - Aug 2019 (2 years 11 months)

Coordinated events and managed a team within the union, ensuring successful planning and delivery. Led chapter trainings for members and supported ongoing development through structured training sessions.

Event Coordination Team Management Training Delivery Volunteer Leadership