Subhankar Mondal

I am a results-driven Advertising Support Associate with proven experience in a high-volume BPO environment at Amazon. My specialization lies in handling customer queries through both inbound calls and live chat, focusing on advertising services and account troubleshooting. I am adept at delivering exceptional customer support while adhering to strict SLAs and quality standards.

Throughout my career, I have demonstrated the ability to resolve complex issues efficiently, maintain client satisfaction, and contribute to process improvements. My experience includes managing over 50 customer interactions daily, providing first-line support to advertisers, and collaborating with cross-functional teams to enhance service delivery. I take pride in consistently meeting and exceeding performance metrics, ensuring high customer satisfaction and quality assurance benchmarks.